Job Description
Position: Associate Director of Multifamily
Department: Multifamily Property Operations
Location: Philadelphia, PA with frequent travel to:
- Nashville, TN
- Cary, NC
- Charleston, SC
The Associate Director of Property Management supports and executes the Company’s strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives.
Essential Functions:
- Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
- Provides leadership to community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Oversee the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members.
- Inspect each apartment community monthly if local, or quarterly if travel is required.
- Uphold Company and Ownership standards of excellence at each property and quality performance through routine site and safety inspections, leasing management, marketing initiatives, capital needs and resident relations.
- Ensure vacancies and turnover process adheres to company standards
- Oversee rent change requests
- Timely reporting and on-going communication about the performance of the properties and responds quickly and with urgency to owner concerns, questions, issues, and requests.
- Assist in developing, implementing, and achieving the annual property budgets.
- Work directly with on-site teams to ensure proper bidding and acceptance of all services and contracts with knowledge and adherence to expense budget.
- Maintain current knowledge of each property’s marketplace; how their product and property compare with ours and review monthly "Market Studies" to know how their prices, terms, and specials affect each asset.
- Continually monitor all ILS and websites for accuracy.
- Manage marketing activities and related lead/follow up requests, screening results and leasing metrics.
- Oversight of property risk management, safety standards and resident liability, working with site teams and maintenance supervisors.
- Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary
- Review standard and procedure updates and changes with the Property Manager and staff to ensure company systems are followed.
- Identify areas for improvement and offer suggestions to improve portfolio performance, profitability, and productivity
Training/Policy Functions:
- Assist in updating policy and training manuals
- Assign training to new and existing team members when needed
Qualifications/Requirements:
- Must possess a high school diploma or GED equivalent.
- Must have a valid Driver’s License
- 10 years of experience in Multifamily Property Management
- Excellent Computer skills including use of Microsoft Office
- Strong proficiency in using property management software (preferably Yardi)
- Must be able to meet predictable attendance and punctuality expectations and physical demands of the position
- Excellent customer service skills to include oral and written communication and handling customer needs with care and discipline
- High integrity, positive attitude, mission-driven and self-directed
- CPM. RPA or CAM licensing preferred.
*Must have a reliable mode of transportation
Job Tags
Work at office, Local area,