Job Description

Inter Technologies Corporation (ITC) provides expert audio-visual integration services. Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly growing and evolving family-owned and operated business and we need you to join our growing family and client list!

Title: AV Account Manager
Department: Sales
Reports To: VP of Sales
Location: Buffalo, NY
Job Type: Full-time

POSITION PURPOSE AND OBJECTIVES

The AV Account Manager is responsible for managing and growing client accounts in the Buffalo, NY region, delivering best-in-class audio-visual integration services. The role focuses on building and strengthening client relationships, and identifying and securing new sales opportunities within higher education and commercial sectors.

The AV Account Manager will oversee all client-facing aspects of sales, from prospecting to contract close-out, ensuring alignment between client needs and ITC's solutions. This position requires professional communication, a consultative sales approach, and knowledge of AV integration specific to higher education and commercial environments.

This position may require travel outside of the Buffalo region for regional client sales opportunities.

COMPENSATION

• Salary range: $70,000 – $100,000 annually, commensurate with experience
• Additional earnings potential: Commissions structure based on sales performance

REPRESENTATIVE DUTIES AND RESPONSIBILITIES

• Build, maintain, and strengthen relationships with existing clients, serving as their primary account contact.
• Identify and pursue new sales opportunities with current clients and within targeted new accounts.
• Conduct site walk-throughs, client meetings, and needs assessments to ensure accurate scope definition.
• Review and contribute to AV system proposals, quotes, and contracts, ensuring alignment with client budgets and ITC profitability targets.
• Collaborate closely with internal teams (design, engineering, operations, procurement) to ensure seamless project execution and client satisfaction.
• Actively engage with clients to address concerns, restore confidence, and improve relationships where challenges exist.
• Monitor account health, sales pipeline, and client feedback, maintaining accurate records in CRM and reporting systems.
• Provide professional guidance on AV integration solutions, with emphasis on higher education installations.
• Stay current on AV industry standards, trends, and competitive landscape.
• Support contract updates, including rate adjustments, to ensure sustainable and profitable relationships.
• Ensure compliance with company policies, prevailing wage requirements (where applicable), and client contract terms.
• Perform other duties as assigned.

REQUIRED SKILLS AND QUALIFICATIONS

• Minimum 3 years of experience in AV integration sales, account management, or similar role.
• Experience managing complex client relationships, particularly within higher education or commercial sectors.
• Strong track record of revenue growth and new opportunity development.
• Familiarity with AV integration solutions, products, and installation practices.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational, time management, and problem-solving abilities.
• Ability to manage challenging client relationships professionally.
• Proficiency with CRM systems, G Suite, and other business software.
• Valid driver's license and reliable transportation for regional travel.

PREFERRED QUALIFICATIONS

• Bachelor's degree in business, marketing, or related field.
• Experience working with public sector or higher education clients.

SUCCESS FACTORS

• Adaptability, accountability, and proactive approach to challenges.
• Ability to maintain professionalism under pressure and when building client trust.
• Strong sense of ownership and initiative.
• Solution-oriented, dependable, and effective communicator.

COMPENSATION AND BENEFITS

• Competitive salary and commission potential.
• Paid vacation and sick leave.
• Health, vision, and dental insurance options.
• 401(k) plan with employer contribution after eligibility period.
• Cell phone stipend.
• Per diem for qualifying regional travel.

ADA ESSENTIAL FUNCTIONS STATEMENT

The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals with disabilities. Essential job functions are those that are intrinsic to the position and that the individual who holds the job must be able to perform, with or without reasonable accommodation.

The essential functions of this position include:

• Communicating effectively in person, by phone, and via written communication.
• Traveling regionally to client sites and performing site walk-throughs.
• Reviewing and interpreting technical documents and proposals.
• Engaging in prolonged periods of computer and phone work.

ITC will provide reasonable accommodations where necessary to enable individuals with disabilities to perform the essential functions of this position.

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