Call Center Representative Job at Indotronix Avani Group, East Syracuse, NY

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  • Indotronix Avani Group
  • East Syracuse, NY

Job Description

Job Title: Onsite Job - Customer Service Representative

Location: East Syracuse, NY, 13057

Duration : 7 Months Contract

Max Pay: $22/hr on W2

GENERAL RESPONSIBILITIES:

We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components

Required Skill Set :

• Working knowledge of call centre tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)

• Ability to handle between 60-70 phone calls/cases per day while maintaining a positive/responsive attitude with the customer

• Working knowledge of SAP, Salesforce, PIC, and Windchill systems is desired.

• A background in Residential and Commercial HVAC applications, products, and systems, and the ability to read basic technical drawings is desired.

• Excellent customer service skills

Education Qualification :

Minimum High School Diploma or equivalent

Job Tags

Contract work,

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