Call Center Representative Job at Insight Global, Los Angeles, CA

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  • Insight Global
  • Los Angeles, CA

Job Description

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday.

Hourly Pay: $24/hr

Duration: 6-month contract, with very likely extensions up to/over a year on contract before potentially converting to FTE

Schedule: Monday-Friday – Must be able to work any shift between 7am-7pm

MUST HAVES:

  • HS Diploma
  • 2+ years healthcare call center experience OR front desk experience at doctor’s office with multiple physicians
  • Proficient in EHR/EMR software
  • 2+ years experience scheduling patient appointments for multiple physicians
  • 40+ WPM typing speed

PLUSES:

  • Proficient in Epic software
  • Experience verifying insurances
  • Basic experience with Excel and standard workbooks
  • Experience with Genesis phone system

Job Tags

Hourly pay, Contract work, Work at office, Remote work, Shift work, Monday to Friday, All shifts,

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