Job Description

Second Heart Homes, Inc.

Join Our Passionate Team at Second Heart Homes!

If you believe everyone deserves a safe home, dignity, and a chance to thrive, you’ll feel right at home with us. At Second Heart Homes, we help homeless adults with mental illnesses rebuild their lives through housing, personalized daily support, and genuine care.

Position: Case Manager

Salary: $46,500 per year

Benefits: Includes 100% medical, dental, vision, and short-term disability coverage (starting after a 60-day probationary period), plus paid holidays, vacation, and sick time. A mileage stipend is also provided.

Bonuses: Eligible for quarterly performance-based bonuses after the probationary period.

Work Schedule:

Full-time, exempt. 5-day work weeks, with rotating weekend schedules. Occasional after-hours work may be required for emergencies.

Role Purpose and Key Results:

As a Case Manager, you’ll visit the homes and provide case management on an individual basis to help our residents navigate resources, learn new skills and turn the page one homelessness. With compassion, you’ll help them identify, develop and achieve goals that help them discover stability and purpose.

Your success in this role will be measured by:

· Resident Progress: Trackable improvements in self-care, employment, retention, and mental health.

· Service Coordination: Strong partnerships to connect residents with needed services.

· Engagement: Consistent resident participation in individualized support.

· Efficiency: Timely documentation and compliance with program standards.

Key Responsibilities

• Conduct daily visits to support residents’ goals, safety, and well-being
• Coordinate move-ins, discharges, and home transitions
• Connect residents to services and benefits through community partners
• Respond to crises, ensuring safety and policy compliance
• Build trust-based relationships to foster resident engagement
• Maintain accurate case notes and track progress
• Lead life skills workshops that promote independence

Key Qualities

• Mission-driven, goal-oriented, and adaptable
• Strong communicator and problem-solver
• Organized, collaborative, and committed to resident success

Qualifications

• Bachelor’s degree or relevant social services experience
• 2+ years working with homeless with mental illnesses
• Able to recognize crisis behaviors and de-escalate effectively
• Knowledge of local resources required
• Proficient in Microsoft Office; valid driver’s license and reliable transportation
• Flexible schedule; able to lift 30 lbs and work in varied environments

This is more than a job, it’s a chance to change lives. If you’re ready to make a lasting impact, we’d love to hear from you.

To Apply: Send your resume and brief cover letter to this posting.

Second Heart Homes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment is contingent upon a successful background check and verification of work eligibility.

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