Job Description

Making an Impact

• Engage in regular contact with the consultant to create and maintain a positive, trusting, working relationship that maximizes the consultant’s job satisfaction and overall effectiveness during client engagement.
• Identify and resolve consultant issues with urgency to reduce impact to project quality or client satisfaction.
• Assist, support, and communicate with Consultants more heavily through first 1-2 weeks, and at least monthly thereafter.
• Provide both positive and constructive feedback to consultants, following up on performance issues regularly, and engaging in termination conversations as needed.
• Execute client specific onboarding/off-boarding and orientation requirements (e.g. ID management, badging, equipment issuance/collection).
• Facilitate consultant training and development programs.
• Respond to and/or escalate all employee relations issues and facilitate unresolved travel, T&E, benefits and payroll issues; engaging with other teams and following up as needed.
• Identify upcoming assignment end dates and inform recruiter / identify potential next-role interest / other tasks to drive redeployment. Prepare consultant for redeployment such as updating resume.
• Support other administrative tasks as assigned, including pay change requests.

Sharing Expertise

• Ability to leverage network and knowledge to solve complex problems.
• Assist sales team to provide a results-oriented experience for client. Pass client intelligence information to sales team.

Your Typical Day

• Assist with Consultant orientation to company
• Assist with Consultant orientation and offboarding
• Collect/read weekly status reports, and communicate information as required
• Document conversations/issues in Bullhorn
• Assist with candidate screening and interviewing as needed
• Collaborate with other team members to achieve goals and resolve issues

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