Contact Center Specialist Job at Saltu Staffing, Dallas, TX

Y211U2U4VGZjbUJBWUVVd2VNSURmUDNZR0E9PQ==
  • Saltu Staffing
  • Dallas, TX

Job Description

We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently.

Key Responsibilities:

  • Answer incoming calls and electronic requests from patients, family members, and external parties
  • Register new patients and ensure accurate data entry into the electronic medical record system
  • Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed
  • Schedule healthcare appointments in accordance with system and clinic guidelines
  • Interpret physician orders to schedule tests and procedures accurately
  • Provide appointment details, required preparation instructions, and payment information
  • Document patient messages and communicate them to administrative or provider staff
  • Identify urgent patient situations and escalate appropriately for triage
  • Maintain professionalism and composure when handling upset callers, escalating priority issues as needed

Top Skills:

✔ Customer Service experience required

✔ Call Center experience required

✔ Typing and computer proficiency required

✔ Medical Terminology experience is a plus

Additional Notes:

📍 Work Location: 301 N Washington Ave, Dallas, TX 75246 (On-site)

🚗 Parking Included: Yes

🎤 Interview Type: 2 rounds of interviews

🎓 Certification/Degree Requirements: High School Diploma Required

Job Tags

Similar Jobs

Magellan Financial & Insurance Services, Inc.

Part-Time Administrative Assistant Job at Magellan Financial & Insurance Services, Inc.

 ...Part-Time Administrative Assistant Join a Boutique Financial Practice in Walnut Creek, CA! Attain Wealth Protection, Inc. | $30/hour | | In-Office | 4 hrs/day Are you highly organized, detail-driven, and experienced in annuities and insurance? Looking for a flexible... 

Lola Blankets

Graphic Designer Job at Lola Blankets

 ...Job Title: Graphic Designer - full time Location: Utah, LA, or NYC based preferred Company: Lola Blankets About Us: Lola...  ...grow, we are seeking a full-time Graphic Designer to join our creative team and help maintain and elevate our brand through unique and... 

Calculated Hire

Motion Graphic Designer Job at Calculated Hire

 ...design, and execute motion graphics and animations for social media, broadcast, and digital platforms. Pitch and clearly articulate concepts to internal teams and stakeholders, explaining the visual direction, motion and animation approach, and end results.... 

PIE (Plant It Earth)

Lawn Care Technician Job at PIE (Plant It Earth)

Description: NOW HIRING LAWN CARE TECHNICIAN(S) FOR AN IMMEDIATE FULL-TIME JOB OPPORTUNITY! STARTING PAY OF $18.00 - $20.00 PER HOUR BASED ON EXPERIENCE! Are you passionate about the outdoors and enjoy working with your hands? Planet It Earth is hiring a Lawn...

MovieWeb

TV list writer Job at MovieWeb

**This is a paid freelance, remote position** MovieWeb is a top destination for fans of television and movies, providing engaging and informative coverage of the entertainment industry. As a leading authority in entertainment news, MovieWeb publishes at a fast pace...