CSR - Bike Technical Support Job at Ride1Up, San Diego, CA

Zm1DY2ZjVGRkbUJGWmtRN2RNUU1kUERkRmc9PQ==
  • Ride1Up
  • San Diego, CA

Job Description

Ride1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. This is a unique opportunity for a customer support professional to join a fun, fast paced industry while gaining valuable e-commerce operations experience.

Please note this is not a remote position and this position also requires experience in the bike industry.

The CSR - Bike Tech Support will report to the Customer Support Manager and will have important customer facing responsibilities. The Bike Tech must have strong bicycle experience and possess strong problem solving abilities using our online customer support portal. They will be identifying customer needs, troubleshooting potential issues, and provide solutions to customer inquires. Additionally, this Specialist will help contribute best practices and customer support articles to improve the consumer experience. Candidates must be able to work independently in a remote team environment which includes high volume emails, Slack messaging, and Zoom calls.

Strong bicycle experience required. Electric bicycle experience preferred.

Candidates must be able to work in a fast paced work environment which includes high volume emails, Slack messaging, and Zoom calls. The ideal candidate will have the ability to build a team, train staff and develop an engaging team culture.

BENEFITS!

  • High demand, high growth industry
  • Discounts on electric bikes
  • Potential to gain value e-commerce operations experience

Responsibilities

  • Remote diagnose warranty cases and provide proper recommendations
  • Provide product recommendations and highlight brand benefits via phone and emails.
  • Provide customer support via email and phone utilizing our Customer Support Portal (Freshdesk)
  • Manage customer change orders including cancellations, refunds, and order modifications
  • Update customers with production and shipping timelines
  • Ad-hoc requests as needed

Qualifications

  • Strong bicycle knowledge (Electric bicycle experience preferred)
  • Ability to problem solve and communicate directly with customers
  • Comfortable answering phone inquiries for 8 hours
  • Customer service experience
  • Fast typing (50+ WPM) w/ comfort managing high volume email inboxes
  • Experience with Freshdesk or Zendesk
  • Experience with e-commerce and WordPress a plus

Job Tags

Similar Jobs

Thalle Construction Company, Inc.

Junior Estimator Job at Thalle Construction Company, Inc.

Location: Alvarado, Texas. Essential Duties and Responsibilities: Job Duties Calculate costs based on blueprints, drawings, maps, or other reference materials provided by architects or engineers. Utilize Bluebeam/Revit, Agtek, and Rhino to perform takeoffs...

bet365

Art Director Job at bet365

The design team creates purposeful and impactful experiences for our customers, providing innovative, visually appealing, intuitive and on brand designs for the business. You will manage all aspects of the team ensuring they have everything needed to produce their best...

Kensington Additive

Field Service Technician Job at Kensington Additive

 ...company in the machinery manufacturing industry is seeking a Field Service Technician to support national clients with the installation, repair, and servicing of CNC and sheet metal equipment . Based in Chicago , this is a hands-on role that involves significant... 

Vitaly Health

Locum Tenens - Gastroenterology Physician Job at Vitaly Health

 ...Job Title: Locum Tenens - Gastroenterology Physician Location: Kentucky State Position Overview: Our team at Vitaly Health is looking for a Gastroenterology Physician to join our Medical Center on an ongoing Locum Tenens basis, with a start date of September... 

Total Fire Protection, Inc.

Inspector Job at Total Fire Protection, Inc.

 ...Experienced Fire Sprinkler Inspector Job description Total Fire Protection is hiring EXPERIENCED Fire Sprinkler Inspectors. This position offers competitive compensation with an excellent benefits package. If youre excited to be part of a winning team, TFP is...