Role: Customer Care Representative / CSR - (Email & Chat Support)
Location: Plano, TX
"Full Time + Hybrid Job"
(Fresher/ Experienced Welcome)
Job Description:
Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey .
As a Customer Operations Representative, you'll go beyond just advocating for customers—you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analysing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.
This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture.
Key Responsibilities:
Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven.
Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions.
Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies.
Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts.
Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making.
Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service.
Qualifications:
1+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment.
Bachelor’s degree in Business Administration, Communications, or a related field.
Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.
...FP&A Director $150-190k plus bonus Scottsdale, AZ - hybrid schedule Bell & Associates has been engaged to help our client recruit their next FP&A Director. The Director of FP&A will drive monthly, quarterly, and annual FP&A processes to help the organization...
Raines Co. - Your Future is Now!Position Summary: A Hotel Shuttle Van Driver is responsible for providing safe and efficient transportation services to hotel guests, ensuring their comfort and satisfaction. This position involves operating a hotel-owned shuttle van...
...leverages data to drive decisions. This is an exciting opportunity to work with cutting-edge tools in the Microsoft Power Platformhelping... ...BENEFITS: ~ Remote Workplace: Enjoy the ability to work from home or hybrid if you live close to our Charlotte, NC office!~...
...serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right... ...career with Team Agiliti! The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations...
...Job Title: Caregiver - Home Care and Supplemental Assisted Living Hours Location: Greater Minneapolis - Saint Paul Area Salary: $20.00 - $23.00 per hour + Up to $2,000 in bonuses Part-Time and Full-Time Evenings, Nights, or Weekends Are you a...