Job Description

Would you like to work for a company that still has a “family” atmosphere and where the employees are the greatest asset to the company?

Are you a highly independent person? Do you actively seek out problems to solve? Do you have a knack for knowing what is important? Are you honest and ethical?

If so, you may be the perfect candidate for our Customer Care Associate position. Come be a part of an extraordinary team that is International Food Products Corporation! Excellent benefits and competitive pay are just a few of the reasons to consider our opportunity.

Who We are :

Located in Fenton, Missouri, is a family-owned company in business for 50 years. IFPC is a growing, highly ethical, quality ingredient company for the food industries. 

Why join the team:

• When you work at IFPC, you are family.
• Hybrid work model: This position requires 100% in office for the first 6 months. After training, the position moves to a hybrid model of two days required in office.
• Career advancement
• Medical / Dental / Vision / Life / Disability
• 401k with a Matching component
• Paid Time Off – vacation, sick, 9 paid holidays.
• Quarterly Rewards Program with the opportunity to win prizes.

We are currently looking for a Customer Care Associate for International Food Products Corporation. This position is located within the Fenton area. The position requires 100% in office for the first 6 months. After training, the position moves to a hybrid model of two days required in office.

Responsibilities Include

• Front Line/First Point of contact for assigned customer accounts, both foreign and domestic
• Support Outside Sales Representatives, including maintaining existing customer base, order entry, tracking, and revisions as well as sales contract management
• Timely and accurate processing of incoming orders via phone, fax, or email
• Timely and accurate creation of export documentation
• Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction
• Respond to customer requests including, product information, tracking information, and proof of delivery
• Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
• Document customer complaints to ensure proper investigation/resolution
• Communicate with all internal departments – Inventory, Credit, Warehouse, Purchasing, Transportation – to ensure customers’ requirements are met or exceeded

Additional Responsibilities

• Provide support to other internal departments as necessary
• Establish and maintain strong positive customer relationships
• Upsell

The successful candidate must have the following qualifications

Required:

• Bachelor's Degree
• Minimum of 5 years of experience in business-to-business customer service
• Strong competencies in all major Microsoft products especially Excel
• Customer service, team and goal-oriented, enhanced by a high sense of urgency and attention to detail
• Demonstrate professional behavior and teamwork by being punctual, dependable and adhering to company policies and procedures.
• Strong interpersonal and communication skills with the ability to solve problems, multi-task and be a hands-on leader.

Desired:

• Experience using CRM software programs
• Bilingual – Spanish strongly desired

We offer a competitive compensation and benefits package. If you feel you meet the

above qualifications, apply today or send your resume to [email protected] . 

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