Customer Care Associate Job at International Food Products Corporation, Fenton, MO

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  • International Food Products Corporation
  • Fenton, MO

Job Description

Would you like to work for a company that still has a “family” atmosphere and where the employees are the greatest asset to the company?

Are you a highly independent person? Do you actively seek out problems to solve? Do you have a knack for knowing what is important? Are you honest and ethical?

If so, you may be the perfect candidate for our Customer Care Associate position. Come be a part of an extraordinary team that is International Food Products Corporation! Excellent benefits and competitive pay are just a few of the reasons to consider our opportunity.

Who We are :

Located in Fenton, Missouri, is a family-owned company in business for 50 years. IFPC is a growing, highly ethical, quality ingredient company for the food industries. 

Why join the team:

  • When you work at IFPC, you are family.
  • Hybrid work model: This position requires 100% in office for the first 6 months. After training, the position moves to a hybrid model of two days required in office.
  • Career advancement
  • Medical / Dental / Vision / Life / Disability
  • 401k with a Matching component
  • Paid Time Off – vacation, sick, 9 paid holidays.
  • Quarterly Rewards Program with the opportunity to win prizes.

We are currently looking for a Customer Care Associate for International Food Products Corporation. This position is located within the Fenton area. The position requires 100% in office for the first 6 months. After training, the position moves to a hybrid model of two days required in office.

Responsibilities Include

  • Front Line/First Point of contact for assigned customer accounts, both foreign and domestic
  • Support Outside Sales Representatives, including maintaining existing customer base, order entry, tracking, and revisions as well as sales contract management
  • Timely and accurate processing of incoming orders via phone, fax, or email
  • Timely and accurate creation of export documentation
  • Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction
  • Respond to customer requests including, product information, tracking information, and proof of delivery
  • Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
  • Document customer complaints to ensure proper investigation/resolution
  • Communicate with all internal departments – Inventory, Credit, Warehouse, Purchasing, Transportation – to ensure customers’ requirements are met or exceeded

 

Additional Responsibilities

  • Provide support to other internal departments as necessary
  • Establish and maintain strong positive customer relationships
  • Upsell

 

The successful candidate must have the following qualifications

Required:

  • Bachelor's Degree
  • Minimum of 5 years of experience in business-to-business customer service
  • Strong competencies in all major Microsoft products especially Excel
  • Customer service, team and goal-oriented, enhanced by a high sense of urgency and attention to detail
  • Demonstrate professional behavior and teamwork by being punctual, dependable and adhering to company policies and procedures.
  • Strong interpersonal and communication skills with the ability to solve problems, multi-task and be a hands-on leader.

 

Desired:

  • Experience using CRM software programs
  • Bilingual – Spanish strongly desired

 

We offer a competitive compensation and benefits package. If you feel you meet the

above qualifications, apply today or send your resume to [email protected]

Job Tags

Holiday work, Contract work,

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