We are hiring a Customer Care Representative for our client. This role involves assisting patients and members by phone, email, or chat-answering questions, resolving issues, scheduling services, and providing information about the hospitals, medical groups, urgent care centers, and health plan. The ideal candidate is compassionate, professional, and comfortable working in a fast-paced, patient-focused environment. Strong communication skills, attention to detail, and a commitment to delivering exceptional service are essential. This is a great opportunity to support a respected name in health care and make a positive impact in the community.
Key qualities:
Compassionate, professional, fast-paced, patient-focused
Strong communication and detail orientation
Dedicated to excellent customer service
Basic computer and writing skills
Understanding of health maintenance organizations and customer satisfaction standards
Medical Office Certification preferred
Familiarity with EPIC and Talkdesk is a plus
Minimum 6 months call center experience! must be in a call center! the more health call center experience the better
Basic computer and writing proficiency
Experience with HIPAA, Medicare, and fast-paced environments (handling 60-80 calls/day)
Full-time: 40 hours/week
Shifts:
Monday-Friday: 8:00 AM - 6:00 PM
OR 11:30 AM - 8:00 PM
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
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