Customer Care Specialist Job at Nmble Hiring Solutions, Jacksonville, FL

ZDJ1UmU4ZmVkV1JHWmtRK2NzRUplLy9XR1E9PQ==
  • Nmble Hiring Solutions
  • Jacksonville, FL

Job Description

The Customer Care Specialist delivers responsive, empathetic support to customers across phone, email, and chat. This role helps ensure a smooth, positive customer experience by resolving issues, answering questions, and supporting the company’s e-commerce platform. It’s an excellent opportunity for growth, skill-building, and career development.

Key Responsibilities:

  • Respond to customer inquiries with professionalism and empathy.
  • Troubleshoot issues and escalate complex cases as needed.
  • Maintain accurate records of all interactions.
  • Assist customers in navigating the e-commerce website.
  • Stay up to date on products, systems, and tools.
  • Collaborate with teammates and other departments to solve problems.
  • Identify recurring issues and suggest process improvements.
  • Take initiative to meet performance goals and adapt to change.

Qualifications:

  • Associate degree preferred.
  • 1–2 years of customer service experience (retail, call center, or support).
  • Strong communication, organizational, and problem-solving skills.
  • Proficiency with basic computer systems; CRM experience a plus.
  • Team-oriented, adaptable, and eager to learn.
  • Optometry industry experience a plus!

Job Tags

Similar Jobs

Teach Oklahoma

JOM Teaching Assistant Job at Teach Oklahoma

 ...EMPLOYMENT OPPORTUNITYThe following position is open for application at this time and will remain open untilfilled:Title VI Teacher Assistant at Central Elementary SchoolQUALIFICATIONS:High school diploma or GED. Creativity and effective problem solving are important... 

BCP Engineers & Consultants

Project Manager Job at BCP Engineers & Consultants

 ...Project Manager - (Electrical/Industrial) - Hybrid/Remote Long-Term Direct Hire Frequent travel, Remote / Work from Home and Work at Corporate office (St Cloud, MN) Position Details: Seeking an experienced Project Manager to oversee full-cycle project management... 

Vitaly Health

Locum Tenens - Urology Physician Job at Vitaly Health

 ...Job Title: Locum Tenens - Urology Physician Location: New Mexico State Position Overview: Our team at Vitaly Health is looking for a Urology Physician to join our Medical Center on an ongoing Locum Tenens basis, with a start date of July 2025. The role involves... 

Mara Talent

Recruitment Consultant (Graduate Scheme) Job at Mara Talent

 ...trends to provide clients and candidates with informed advice. Who Theyre Looking For: You dont need prior recruitment experience; our client is looking for individuals with: A Strong Work Ethic: Determined and motivated to succeed in a competitive... 

Your Home Sold Guaranteed Realty

Inside Sales - Real Estate Job at Your Home Sold Guaranteed Realty

Want to make real estate income without real estate stress? Want a steady stream of income without having to drive around, cold prospect, or have to pay for your own marketing? We offer a 40-hour a week, base pay plus commission We seek a highly driven Appointment...