Customer Experience Center Manager Job at CarMax, Henderson, NV

ZEdxVGZNdlpkMkpCWWtvOWM4QVBldjNiRXc9PQ==
  • CarMax
  • Henderson, NV

Job Description

General Summary:

At CarMax, we attribute our success to putting people first and doing what’s right. Your leadership will drive your team to deliver an iconic customer experience through executing our Professional Selling Principals and working together with peers, other CarMax locations, and center leadership. It is our associates that have helped make us the nation’s largest retailer of used cars. If you know how to achieve results by coaching and developing other people, we’ll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business.

What You'll Do - Essential Responsibilities:

  • Help your associates guide and progress customers through their CarMax experience by executing key activities like vehicle selection, finance applications, extended service plan explanations, etc.
  • Build a highly engaged culture and environment using collaboration, transparency and motivation
  • Provide continuous feedback and coaching to improve and maintain an iconic customer experience and drive sales
  • Select, attract, hire and on-board world-class sales professionals who are well prepared to provide exceptional customer service
  • Manage to business metrics (sales, service levels, staffing, etc.)
  • Manage projects and tasks assigned to your team

As a Customer Experience Center Manager at CarMax, you will lead a dynamic team of 10-15 Customer Experience Consultants who are the face of CarMax for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within CarMax. You will manage projects assigned to your team, while defining and measuring performance metrics. Prior experience in Chat is required.

Qualifications and Requirements:

  • High School Diploma, GED, equivalent certification or military experience required; Bachelor’s degree preferred
  • At least 3 years of experience in people management required; at least 5 years people management in a retail or contact center environment preferred
  • At least 2 years of sales experience required
  • At least 2 years of experience in process management preferred
  • Bilingual in English/Spanish is preferred
  • Ability to communicate clearly and effectively
  • Ability to motivate, inspire, and gain buy-in from others
  • Flexibility to provide cover for location opening hours, including evenings and weekends
  • Chat Experience preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Job Tags

Afternoon shift,

Similar Jobs

UnityPoint Health

Student Nurse Technician Job at UnityPoint Health

 ...Area of Interest: Nursing FTE/Hours per pay period: .15 Department: NursingFloat-Resource- Logan Shift: 0700-1930 Job ID:...  ...professional manner. Telesitter (applies to Student Nurse Technicians who have requested to learn this skill and Resource Student Nurse... 

River Road Ready Mix Products, Inc

Admin Assistant / Receptionist Job at River Road Ready Mix Products, Inc

 ...seeking a highly organized and detail-oriented Administrative Assistant / Receptionist to support our fast-paced ready-mix concrete company...  ...and keep inventory of stock Requirements: Previous experience in construction administration (preferred) Strong proficiency... 

TPI Global Solutions

Senior Tax Accountant Job at TPI Global Solutions

 ...Senior Tax Accountant Corporate & State Compliance (Oil & Gas) Employment Type: Contract...  ...with deep expertise in corporate income tax compliance. This position plays a pivotal...  ...accuracy. Key Responsibilities: Prepare and file complex federal and state corporate... 

AUDIENCEX

Fractional Chief Financial Officer (CFO) Job at AUDIENCEX

 ...foundation and ambitious growth plans, we are seeking exceptional financial leadership to help guide our next phase of expansion. Position Overview We are looking for a seasoned Fractional CFO with deep experience in digital marketing, media, and ad tech , ideally... 

Quantic Electronics

Business Development Sales Manager Job at Quantic Electronics

Job Type Full-time Description Job Overview: We are seeking an experienced and dynamic Sales and Business Development Manager to lead our sales efforts for Quantic UTC and Quantic EULEX ceramic capacitor brands. This role is crucial in driving growth and managing...