Are you passionate about delivering exceptional customer experiences and leading a team in a fast-paced e-commerce fashion brand ? Our boutique is looking for a Customer Service Manager who can elevate our service, streamline support operations, and ensure every customer feels valued and taken care of.
💎 Who We Are:
Our boutique is known for exceptional customer service, trendy styles, and a shopping experience that keeps customers coming back for more! As we continue to grow, we’re looking for a skilled leader who can manage, train, and inspire our customer service team while maintaining our high standards of care.
What You’ll Be Doing:✔ Managing & training the customer service team to ensure friendly, efficient, and professional interactions.
✔ Overseeing email, chat, and social media support to resolve customer inquiries quickly and effectively.
✔ Implementing customer service policies & best practices to improve response times and satisfaction.
✔ Handling escalated issues with professionalism and ensuring timely resolutions.
✔ Tracking key performance metrics (response times, customer satisfaction, order issues) and identifying areas for improvement.
✔ Collaborating with fulfillment & operations teams to troubleshoot shipping, returns, and order concerns.
What We’re Looking For:✅ 2+ years of experience in customer service management (preferably in e-commerce, fashion, or retail).
✅ Proven leadership skills – ability to train, mentor, and motivate a team.
✅ Strong problem-solving and conflict resolution skills – can handle escalated customer concerns with professionalism.
✅ Excellent written & verbal communication – friendly, clear, and professional in all interactions.
✅ Familiarity with Shopify, or other e-commerce support tools is a plus!
✅ Passion for fashion & boutique shopping!
💰 Competitive Compensation & Benefits:💵 Salary: $50K per year (based on experience).
🎁 Perks: Growth opportunities, performance-based bonuses, and a supportive work environment.
📍 Location: Hybrid (Remote + On-Site in Arizona preferred, but open to fully remote for the right candidate).
Why Join Us?✨ Be a part of a fast-growing boutique that values customer happiness & high-quality service.
✨ Lead and shape our customer service experience for long-term success.
✨ Work with a passionate team that loves fashion and creating unforgettable shopping experiences!
Solomon Page is working on a great opportunity for a Sr Designer to work with a large fashion company in NYC. This will be q hybrid schedule in their NYC Midtown office. The rate will be based on experience as open to level based on knowledge of Artificial Intelligence...
...to work independently and make decisions regarding the management of the clinical team and direct reports. Have an area in your home (or other approved location) where you can conduct daily counseling sessions and staff meetings privately. Available to hold 15 client...
...a reliable employee looking for an exciting career in a growing organization? The CA Lawton Company in De Pere is looking for a Pattern Maker or entry level Pattern Maker Tech, we can train you if youd like to learn a trade! With new starting pay and a 4 day work week!...
...Were seeking a mid-level Cyber Security Engineer for a long-term contract position with our client, a globally recognized company with... ...and best practices in information security., including researching upcoming trends in information technology and security, and staying...
Southwestern Advantage is seeking college students from all majors for a paid summer work/internship position. This is an outside sales internship where students will learn how to run their own business and be effective in creating relationships with consumers. Students...