Customer Service Manager Job at LaSalle Network, West Chicago, IL

Y0dDWGU4ZmNkMkpEWlVVeGVjSURmZnZkRVE9PQ==
  • LaSalle Network
  • West Chicago, IL

Job Description

LaSalle Network is hiring a Customer Service Manager to lead our customer experience strategy for a growing manufacturing client. This high-impact role oversees both the Customer Service and Quoting teams, driving performance, operational excellence, and cross-department collaboration. We're looking for a strong leader who thrives in fast-paced environments and is passionate about delivering exceptional service from first inquiry to final delivery.

Customer Service Manager Responsibilities:
  • Lead and develop the Customer Service and Quoting teams to ensure accurate, timely, and customer-focused communication.
  • Monitor key metrics (response time, quote turnaround, delivery updates) and implement continuous improvements.
  • Align with Sales, Engineering, and Production to create seamless handoffs and enhance customer satisfaction.
  • Standardize processes and tools to scale service delivery and efficiency.
  • Resolve escalated issues quickly and professionally.
  • Oversee quoting operations to ensure pricing accuracy and consistency.
  • Identify automation and technology enhancements to improve the customer journey.
  • Train and develop team members to elevate service capabilities.
  • Support post-merger integration to maintain a consistent customer experience.


Customer Service Manager Requirements:

  • Bachelor's degree in Business, Communications, or a related field (or equivalent experience).
  • 5+ years of leadership experience in customer service or sales operations, ideally in electronics or PCB manufacturing.
  • Proven ability to build and lead high-performing teams.
  • Strong knowledge of CRM systems, ERP platforms, and quoting tools.
  • Excellent communication, organizational, and conflict-resolution skills.
  • Data-driven mindset; experience with Lean or Six Sigma is a plus.


This is an exciting opportunity to make a lasting impact and shape the future of a customer-first organization. Apply today to join a team that values innovation, quality, and collaboration.

Kaylyn Nagle
Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here:

Job Tags

Temporary work,

Similar Jobs

Talent Groups

Mainframe Developer Job at Talent Groups

 ...Job Role Mainframe Developer Job Location : 1. Hopkins, MN , United States 2. Brookfield, WI USA 3. Irving, TX 4. Chicago, IL 5. Atlanta, Georgia 6. Charlotte, NC Job Type Full Time Position ( Onsite Role ) Job Description Must have 10+ years... 

Bayut | dubizzle

Sales Executive - Inside Sales - Property (Hindi/Urdu Speakers) Job at Bayut | dubizzle

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of ...

Panda Restaurant Group

Restaurant Manager Job at Panda Restaurant Group

 ...Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal...  ..., we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we... 

Butler Academy

Middle School Math Teacher Job at Butler Academy

 ...thinking, reasoning, and solving real-world problems. We are seeking a mission-driven, dynamic, and innovative Middle School Math Teacher who is passionate about making math engaging, meaningful, and accessible to all scholars. We know that great math instruction... 

TOGETHXR

Audience & Insights Analyst Job at TOGETHXR

 ...Overview: Were looking for a dynamic, curious, and data-savvy Audience & Insights Analyst to turn numbers into strategy across the business. Reporting...  ...is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive...