Job Description

An insurance agency in Bonney Lake is looking for a people-loving Customer Service Representative who’s eager to join a winning and competitive culture!

Customer Service Representatives will be responsible for providing exceptional customer service to current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions clients may have.

What you’ll do:

• Own the first-ring customer experience—answer calls, solve problems, and smile through the phone.
• Process policy changes and daily service alerts
• Cross-sell and up-serve products to existing agency customers
• Book appointments for sales team to meet prospective customers
• Ask for referrals and share their referral program

What our client is looking for :

• A proven reputation for trustworthiness, dependability, and ethical behavior.
• Excellent written and verbal communication skills.
• Must be willing to obtain a Property & Casualty and/or Life & Health license - company assistance provided.
• Strong interpersonal skills and a service-first mindset.
• Self-motivation, determination, and coachability—growth happens fast here.
• Spanish fluency is a plus (we serve a diverse community).

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy .

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