Customer Service Representative Job at Cymbiotika, San Diego, CA

ZFd1WGNjYmNkbUZIWWtzNmVjY0tmUDNlRmc9PQ==
  • Cymbiotika
  • San Diego, CA

Job Description

Job Description:

NOT REMOTE MUST LIVE IN SAN DIEGO - Entry Level position starting at 40k

We are looking for a motivated and experienced Customer Experience Advocate to join our Cymbiotika team! As a Customer Experience Advocate, you will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

As a Customer Experience Advocate, you are the voice of the company, specializing in extensive product knowledge, record keeping, and problem solving. Working alongside multiple departments, you will answer customer questions and concerns with confidence and a positive attitude.

Cymbiotika has been voted Best Place to Work in 2021 and 2022 and continues to cultivate a fun work environment with amazing growth opportunities!

With the motto “Your Mind and Body Deserve the Best”, our company puts great value on our employees.

Responsibilities:

  • Provide customers with order verification, updates regarding shipment, product availability and pricing.
  • Work closely with cross-functional departments to enhance customer services and brand awareness.
  • Provide analytical and specialized administrative support with general instructions.
  • Inform customers about new products and usage.
  • Analyze customer feedback on new and existing products, as well as preparing reports.
  • Respond to customer queries in a timely and effective manner, via phone, email, or social media.
  • Participate in weekly meetings that are structured to aid in the enhancement of professional development.
  • Maintain accurate records and document all customer service activities and discussions.

Requirements:

  • At least 1 year of relevant experience
  • Exceptional communication, collaboration, and problem-solving skills.
  • Exceptional interpersonal skills and a client-centered approach.
  • Great organizational and time management abilities.
  • Proficiency in Google and customer service softwares

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: One location

Job Tags

Monday to Friday,

Similar Jobs

Evolve Group

Machine Learning Researcher Job at Evolve Group

 ...Machine Learning Research Engineer Tech Start-Up San Francisco-based Weve partnered with one of the most ambitious and technically rigorous AI research labs in the world. Based in San Francisco, this team is developing foundation models from the ground up ... 

Southeast Concrete Systems, Inc.

Estimating Coordinator Job at Southeast Concrete Systems, Inc.

 ...Passionate about delivering high-quality work and exceeding expectations. Position Overview We are looking for an Estimating Coordinator who aligns with our core values and is ready to support our Preconstruction and Construction departments. This role plays a key... 

Trilon Group

Entry Level Water/Wastewater Engineer Job at Trilon Group

 ...time constraints. Key Responsibilities Essential Functions 1. Performs engineering analyses and evaluations (primarily computer-based) in support of the planning and design of civil works projects. 2. Performs analysis and design of water distribution systems... 

Manpower San Diego

Coordinator of Volunteers Job at Manpower San Diego

 ...Job Title: Part-Time Volunteer Coordinator Location: San Diego, CA 92111 (100% Onsite) Pay Range: $20 $22 per hour Schedule: Approximately 20 hours per week (hours may increase based on performance and business needs) Duration: 2 months with potential for... 

TECH.WIND SERVICES

Blade Repair Level III Job at TECH.WIND SERVICES

 ...performing high category level repairs on Wind Towers/Wind Turbines. Expected to demonstrate expert-level technical competence, advanced composite repair capabilities, and leadership in field operations. This role requires a strong understanding of blade structure, repair...