Job Description

As a Wholesale Women's Apparel Customer Service Representative, you will be the primary point of contact for our retail clients, providing outstanding support and assisting with order inquiries, product information, and more. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers succeed.

Key Responsibilities:

• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Manage return approvals and processing.
• Manage major department store orders; shave inventory, edit & revise orders as needed.
• Handle inbound customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist clients with product inquiries, including availability, sizing, and style details.
• Troubleshoot and resolve customer complaints or concerns, aiming for quick and effective solutions.
• Provide product recommendations and advice based on customer needs and trends.
• Coordinate with warehouse and shipping teams to ensure on-time delivery and handle shipping-related issues.
• Maintain accurate records of customer interactions, orders, and feedback in our CRM system.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Collaborate with the sales team to identify and capitalize on upselling or cross-selling opportunities.
• Stay up-to-date on our product offerings, industry trends, and competitors to best assist customers.

Qualifications:

• Previous experience in customer service, preferably in the wholesale or retail apparel industry.
• Strong verbal and written communication skills, with a professional and friendly demeanor.
• Excellent problem-solving abilities and attention to detail.
• Ability to multi-task and manage multiple customer accounts simultaneously.
• Proficiency with Microsoft Office Suite and CRM software (experience with [CRM name, e.g., Salesforce, HubSpot] is a plus).
• Ability to thrive in a fast-paced environment while maintaining a positive attitude.
• Knowledge of fashion trends and apparel-related terminology is a plus.
• High school diploma or equivalent; college degree preferred.

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