Customer Service Specialist Job at Axios Professional Recruitment, Greenville, MI

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  • Axios Professional Recruitment
  • Greenville, MI

Job Description

Axios Professional Recruitment is partnered with a manufacturing client in Greenville who is actively looking to hire qualified individuals for a Technical Support Specialist career. The ideal candidate will be able to provide diagnostic resolution to service issues , communicate warranty and repair policies , and more.

Technical Support Specialist Benefits:

  • Competitive hourly pay
  • Opportunities for career advancement within the company
  • Comprehensive training programs to enhance skills
  • Health and wellness benefits package once hired in

Technical Support Specialist Responsibilities:

  • Provide diagnostic resolution to field service issues
  • Capture service call information and perform follow-up tasks
  • Respond to inquiries related to service and company website
  • Assist customers in locating service agents and distributors online
  • Occasionally perform repairs on appliances in various settings

Technical Support Specialist Qualifications:

To be considered for the Technical Support Specialist position, applicants should:

  • Hold a degree in HVAC with an emphasis in Refrigeration (preferred)
  • Have experience in field service with appliances
  • Be proficient with database management systems and customer service
  • Demonstrate strong diagnostic and problem-solving skills

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