Customer Success Manager Job at DXC Technology, Palo Alto, CA

Y21hUWVNUFljV0ZGYTBVNmRjTURkUGplRlE9PQ==
  • DXC Technology
  • Palo Alto, CA

Job Description

Project Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how.

Client Success Managers (CSMs) deliver revenue growth in one or more client accounts. They are the key representative of the Consulting & Engineering Services (CES) organization for their clients and coordinate all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Occasional travel to client sites is expected, averaging up to 25%, based on project demands and client needs.

Even though role is remote we are looking for Palo Alto or San Francisco Bay Area locals.

Responsibilities:

  • Lead account planning with market partners and industry SMEs.
  • Manage a sub-$5M pipeline and ensure contract renewals.
  • Foster a revenue growth mindset across the CES team and identify opportunities.
  • Drive proactive opportunity creation with Consulting Partners, Technical Leads, and Sales teams.
  • Act as the Voice of the Client within CES, aligning client goals, internal programs, and tech activities.
  • Expand relationships with key client stakeholders and stay informed on industry trends and competitors.
  • Approve sub-$5M deals and collaborate on accurate forecasting.
  • Ensure contractual delivery obligations are met and client satisfaction with delivered work.
  • Lead a virtual team across CES to optimize margin, resources, and delivery efficiency.
  • Oversee fixed-price projects to meet time, scope, and budget.

Mandatory Skills Description:

  • Bachelor's degree in a relevant field or equivalent combination of education and experience.
  • 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
  • Proficient in strategic planning , client relationship management , and team leadership .
  • Extensive experience interacting with C-level executives , including Senior Directors and Directors.
  • Strong expertise in Client Stakeholder Management , Account Management , Delivery , and Program Management .
  • Ability to stay up-to-date with industry knowledge and technology trends in Travel and Transportation (TNT) , Energy & Utilities , Technology and Entertainment , Telecom , and IT Agriculture .
  • Ability to operate independently while aligning with broader company objectives.
  • Exceptional communication and interpersonal skills , capable of translating customer insights into actionable outcomes.
  • Demonstrated success in managing customer accounts within the TNT , Energy & Utilities , Technology and Entertainment , Telecom , and IT Agriculture industries.

Job Tags

Contract work, Local area,

Similar Jobs

Metropolitan Behavioral Health

Recreation Therapy - PRN Job at Metropolitan Behavioral Health

 ...Responsibilities Recreation Therapy Department Per Diem Staff Art, Music, Recreation, or Occupational Therapy M etropolitan Behavioral Health (a UHS Facility) A growing, 144-bed behavioral health facility Metropolitan Behavioral Hospital provides a... 

SQRL

Clinical Research Coordinator Job at SQRL

Highlights ~$50,000 - $60,000 salary + benefits!~ Consistent schedule, no overnights or weekends, flex holidays, and more!~ Work with a company that truly cares about their employees and patients About Our Client Our client is a long standing clinical research...

ClassShare

Online English Teacher/Tutor (up to $36 per hour) Job at ClassShare

Looking for a rewarding and remote teaching opportunity? We are seeking passionate online English teachers to work part-time from home - with the ability to work remotely and earn 32~$36/hr!We strive to provide every child with an experience of a real American-style classroom... 

Ultimate Staffing

Human Resources Generalist Job at Ultimate Staffing

 ...responsible for managing day-to-day HR operations and supporting a wide range of HR functions to ensure the smooth and effective functioning of the HR department. This role serves as a key point of contact for employees and management, providing guidance on HR policies... 

Tactical Design North, Inc.

Junior Drafter Job at Tactical Design North, Inc.

 ...preferred) Employment Type: Full-Time About Tactical Design North: Tactical Design North is an innovative architecture...  ...safety projects. We're looking for a motivated and detail-oriented Entry-Level Drafter to join our team and support the creation of high-...