Customer Support Advisor (chat, email) Job at 24, Jersey City, NJ

ZEdLY2VzVGJkV3hBWjBzeGRzY0NldjNjR0E9PQ==
  • 24
  • Jersey City, NJ

Job Description

Job Title: Customer Support Advisor – Written Channels

Pay: $25/hour

Location: Jersey City, NJ

Start: Mid-October

End: Mid-January

Schedule: Hybrid, rotating shifts — must be available for all shifts

  • 9:30am–6:30pm (in-office)
  • 1:00pm–10:00pm (remote)
  • Weekend availability required (weekends are work-from-home)
  • Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

  • Deliver an elevated customer experience through email, chat, text, and social media channels
  • Respond to inquiries quickly and professionally with strong written communication skills
  • Convert client inquiries into sales while meeting/exceeding KPIs
  • Provide tailored product knowledge and styling advice
  • Resolve customer issues efficiently (orders, returns, product info)
  • Accurately log all interactions in CRM and support operational efficiency

Qualifications

  • Exceptional written communication skills with attention to tone, grammar, and detail
  • 2+ years in retail, customer service, sales, or hospitality
  • Proven ability to meet or exceed sales targets through digital channels
  • Experience with CRM systems, Salesforce, or similar tools
  • Organized, detail-oriented, and able to multitask in a fast-paced environment
  • Flexible schedule including evenings, weekends, and holidays

Job Tags

Work at office, Remote work, Work from home, All shifts, Flexible hours, Shift work, Rotating shift, Afternoon shift,

Similar Jobs

ProBio

Chief Quality Officer Job at ProBio

 ..., and responsiveness. Directly oversee Quality Assurance, Quality Control, and Compliance teams across global manufacturing and testing sites. Lead the development and implementation of innovative quality and outcomes management initiatives aligned with industry best... 

Child Start, Inc.

Food Server Job at Child Start, Inc.

 ...As a Child Start Food Server, your responsibilities include preparing and storing food items for nourishing snacks and meals for children at the centers. You are also responsible for maintaining kitchen cleanliness, including refrigerators, ovens, cabinets, and other... 

Govig & Associates

Executive Director Job at Govig & Associates

 ...vibrant, supportive communities for seniors? A confidential, nationally recognized senior living organization is seeking an Executive Director for in Antioch, CA. This is more than an operational role, its about cultivating an environment where residents feel at home,... 

Mawer Capital

Full-Time Personal Assistant (Office + Household Support & Cleaning) Job at Mawer Capital

 ...Full-Time Personal Assistant Be the CEOs Right Hand at Work and at Home If you move slow, need constant direction, or get overwhelmed easily skip this post. Were a celebrity-backed global media and marketing powerhouse with TV shows on Amazon Prime, and clients... 

Kiddo Educational Services

Behavioral Health Technician Job at Kiddo Educational Services

 ...California, helping individuals reach their fullest potential. Role Description This is a part-time, on-site role for a Behavioral Health Technician located in Bakersfield, CA. The Behavioral Health Technician will provide direct one-on-one behavioral interventions to...