I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
$18 per hour to $22 per hour
Monday-Friday, 11:30am to 8:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• Work Monday-Friday, 11:30am to 8:00pm
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must be able to work Mon-Fri, 11:30am to 8pm
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor
...Our focus is business owners. Is yours? Everything we do at BBSI is in support of business owners. We facilitate conversations around... ...journey. BBSI is with them every step of the way. The Business Partner role provides leadership to our business-owner clients and our...
Many of our Instructors have a Teaching Assistant join them on their program. Lead Instructors hire Teaching Assistants to help support the program. The Lead Instructor will often contact a previous student or Teaching Assistant applicant directly for an interview....
...Were hiring! SJSU's Lurie College of Education, Department of Special Education is looking forteacher supervisorsto mentor student teachers as they work in inclusive and diverse classroom settings. Department of Special EducationMission SJSU Lurie College...
...Handle inbound calls and process orders - send confirmations via email and provide status Respond customer service email utilizing Zendesk Research and resolve billing and pricing inquiries Resolve order issues and perform credits, rebills, and product returns....
...analysis in a dynamic, customer-focused automotive environment. Responsibilities Comply with cybersecurity standards, corporate governance, industry standards, and internal best practices to minimize software risks and eliminate vulnerabilities. Utilize the latest...