Job Description

Job Summary

ABOUT THE MARTHA O’BRYAN CENTER

Martha O’Bryan Center (MOBC) is an anti-poverty non-profit organization with a longstanding history and deep community roots, grounded in tradition and strengthened by innovation.  Founded in 1894 when Miss O’Bryan organized the Gleaners Society at First Presbyterian Church to support impoverished North Nashville residents, Martha O’Bryan Center has operated from the heart of Cayce Place – Nashville’s most distressed community – since 1948.  This is where we continue in service, partnering with Cayce Place families to open doors of hope and possibility, create a culture of attainment, and positively shape future generations.  Martha O’Bryan Center serves 12,000 people annually with its programs in early learning, parent empowerment, youth development, adult education, food security, crisis counseling, and public charter schools East End Prep and Explore! Community School.

The critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY

Do you want to be a part of a team nationally recognized for its efforts to move people out of poverty?  Do you enjoy creating systems that help individuals improve their understanding of performance and impact? As Database Manager you will manage, train, and provide technical support to MOBC’s database. Supervised by the Senior Director of Data and Evaluation, this position aims to maintain a culture that is continuously curious, learning, and advancing.

Job Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Manages the Salesforce database (Sales Cloud, with NPSP and Exponent Case Management packages) including:
• Maintenance (small changes, data cleanups, new reports and dashboards, etc.)
• Batch uploading/updating as needed to assist staff with large-scale data entry and to maintain continuity with external databases
• User/license and security settings management
• Simple Salesforce development tasks as needed
• Collaborates with stakeholders to continuously evaluate and improve system processes for enhanced efficiency and user experience
• Assists in training staff on the database, including initial onboarding and at regular intervals
• Develop and maintain written policies and user manuals to increase user efficiency, understanding, and accuracy
• Manages 3rd party developers
• Stays up to date with Salesforce and Exponent Case Management (ECM) announcements as well as industry developments, particularly in security, and communicates and/or acts on those updates as needed

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

• Associate’s degree required.
• Bachelor’s degree preferred.
• Two or more years of related work experience.
• Non-profit experience preferred.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge and Abilities:

• Proficiency in Salesforce.
• Ability to work well in a team, as well as independently with minimal direction.
• Patience, especially when teaching others (for technical and onboarding needs).
• Willingness to assist with emergent needs when requested.
• Maintains a high level of confidentiality regarding sensitive information.
• Ability to communicate complex ideas.
• Builds and maintains positive relationships with internal and external constituents.
• High level of detail and accuracy.
• Maintains credibility through sincerity, honesty, and discretion.
• Strong project management skills.
• Strong time management skills; uses time effectively; consistently meets deadlines.
• Strong interpersonal skills; and excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Documents regularly, thoroughly, accurately, and completely.
• Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
• Computer literate including familiarity with word processing, spreadsheet, database, desktop publishing software, email, and the internet.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

• Ability to be flexible with work schedule in order to respond to partner and client needs.
• Limited regional travel within Middle Tennessee (up to 10%).

THE MARTHA O’BRYAN CENTER IS AN EQUAL OPPORTUNITY EMPLOYER

Additional Information

Benefits

Full-time employees are eligible for a wide range of benefits, including medical, dental, and vision, as well as employer-paid short- and long-term disability and life insurance.

How to Apply

Apply online HERE

Details

• Date Posted: October 29, 2024
• Type: Full-Time
• Job Function: Analytics / Evaluation
• Service Area: Children / Youth
• Salary Range: $50,000 - $60,000 per year

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