Director of Customer Success Job at Clarra, San Mateo, CA

Zm1xZGVNWGJkMjFQWjBRNGRjY0plZm5mRWc9PQ==
  • Clarra
  • San Mateo, CA

Job Description

Clarra is a fast-growing legal tech company that provides a law practice and legal case management software-as-a-service (SaaS) application that enables law firms to simplify management and accelerate growth. By addressing the unique needs of law firms to track and manage matters, events, deadlines, timekeeping, expenses, and contacts, we allow firms to improve caseload efficiency, eliminate errors, meet deadlines, improve transparency, and improve profitability.

We are seeking a Director of Customer Success (DCS) to ensure that our customers are able to realize all of the features and benefits of Clarra fully. The Director of Customer Success will be responsible for building a team of Customer Success Managers who work directly with our customers to educate, customize the application, onboard users, and project manage the overall implementation.

Responsibilities:

  • Develop an overall support strategy to meet the needs of customer support journey
  • Work directly with paralegals, operations directors, and attorneys to understand their requirements
  • Work with our law firm clients on education, onboarding, requirements gathering, project management, data migration, and training
  • Manage and respond to trouble tickets submitted to our trouble ticketing system
  • Develop customer success metrics and measure our results
  • Provide Clarra product demonstrations for prospects and clients
  • Hire and manage a team of Customer Success Managers working remotely who are obsessed with keeping our clients happy
  • Work closely with the Director of Marketing, VP of Sales, and Head of Product Management to manage and curate the customer journey to provide a seamless experience of customer acquisition and retention

Skills:

The Director of Customer Success should be very familiar with the operations of a plaintiffs' law firm and how to prepare attorneys for hearings, trials, and meetings. The person should also have experience providing and managing customer support within the legal sector.

Job Tags

Remote work,

Similar Jobs

The Bowerman Group

Store Manager Job at The Bowerman Group

 ...Job Title: Store Manager Luxury Fine Jewelry & Timepieces Location: Charlotte, NC Industry: Luxury Retail / Fine Jewelry / Timepieces About the Opportunity: An established and highly respected multi-brand luxury jeweler is seeking an experienced Store... 

John B. Sanfilippo & Son, Inc.

Food Scientist Job at John B. Sanfilippo & Son, Inc.

 ...Summary of the Position The Food Scientist is responsible for hands-on, day-to-day activities related to new product development, product optimization, and cost optimization across all JBSS business channels and product categories. This role plays a key part in fulfilling... 

Algo Capital Group

Senior Data Engineer ML Platform Job at Algo Capital Group

 ...Senior Data Engineer ML Platform A globally renowned systematic hedge fund is seeking a Senior Data Engineer to join their Machine Learning Platform Engineering team. This is a high-impact role at the intersection of data, infrastructure, and machine learning, supporting... 

TELUS Digital AI Data Solutions

Freelance Online Task Contributor - United States (English) Job at TELUS Digital AI Data Solutions

 ...technologies, look no further. This flexible freelance role will help you to make your spare time pay off. A Day in the Life of an Online Task Contributor: In this role, you will be evaluating and providing feedback on content found in new products and search... 

ESP Enterprises Inc.

Corporate Development Analyst Job at ESP Enterprises Inc.

 ...Break Into High-Impact Corporate Strategy | Corporate Development Analyst | Houston, TX Are you ready to join a fast-growing, purpose-driven organization that's reshaping its industry across North America? This is your opportunity to contribute to a corporate development...