Job Description

DIRECTOR OF GUEST EXPERIENCE

VAIL VALLEY, COLORADO

ABOUT CUVÉE:

Our vision at Cuvée is to create the world’s most elevated collection of ultra-luxury private villas and chalets in the world’s most sought-after destinations. Our global collection consists of approximately 100 luxury homes, and we plan to expand this to over 300 by the end of 2027. At each destination, we have an on-site dedicated team that controls all the touch points of the guest experience – in addition, they provide support to our like-minded property owners. Our on-site teams are masters at the Art of Discovery for our guests. They curate personalized travel experiences by connecting our guests to their surroundings through couture design and architecture, exceptionally tailored guest planning, and immersive, singular cultural experiences that only a local can create. The quality and personalization of what our discerning travelers experience with Cuvée has garnered unparalleled praise and we are consistently rated a perfect 5 and collect surveys from over 96% of all guests – this is the highest guest satisfaction in the industry.

JOIN OUR TEAM

If you’re passionate about building and selling travel experiences, creating close relationships with guests, and developing a network of brand ambassadors, this is the ideal position for you. Cuvée is a relationship-oriented company and not transactional – our team lives and breathes passion as a core value of Cuvée and they are accountable to themselves and each other.

SCOPE AND RESPONSIBILITIES :

• Assist in the management of the Vail team consisting of Destination Managers, Property Managers, and Housekeepers
• Achieve quarterly Experience, Revenue, and Booking Quotas for Vail Valley
• Manage the guest lifecycle process effectively to achieve 50% guest rebooking and referral targets
• Develop and maintain relationships with local influencers and partners such as realtors, travel agents, vendors, and property managers to generate rental and homeowner referrals and revenue
• Collaborate with sales and marketing to promote Vail Valley events and experiences
• Develop new, unique, and Cuvée-curated exceptional experiences for guests in the categories of culinary, wellness and adventure
• Maintain deep knowledge of Vail Valley to be considered a destination expert
• Develop a personalized understanding of each guest’s travel needs
• Plan and recommend highly personalized travel itineraries that best suit the needs of guests
• Achieve quarterly portfolio expansion targets for Vail Valley with exceptional properties and like-minded owners who share Cuvée’s high standards
• Expand brand knowledge of Cuvée in Vail by networking, participating in events, hosting gatherings, etc.
• Foster a community across Cuvée’s existing and prospective Vail Valley homeowners
• Manage the guest experience to Cuvée’s high standards
• Achieve guest satisfaction targets of 4.92 on 5-star scale and 96% survey collection rate
• Deliver effective property management services that include scheduled inspections and maintenance, tracking issues, reporting to homeowners, and ensuring homes are maintained at the highest standards
• Establish and implement hospitality processes to achieve higher standards in the pre-arrival, arrival, and in-house guest experience

PREFERRED QUALIFICATIONS :

• Bachelor’s degree required; Hotel Management, Business Administration, Marketing, Communications or applicable to position preferred
• Minimum of 3-5 years professional experience in sales, marketing and/or guest management; association with luxury brands or high-end travel and hospitality preferred
• Deep understanding of Vail Valley
• Experience in the Real Estate industry is a plus
• Exceptional organizational and time management skills
• Impeccable and responsive interpersonal and communication skills including verbal and written
• Strong negotiating and influencing skills
• Successful track record in exceeding guest satisfaction and sales quotas
• Driven to succeed and work in a rapidly growing, team-based environment
• Operates with a sense of urgency and strives for higher standards
• Flexibility with work schedule to include nights and weekends as needed

Learn more about Cuvée at our website,

Salary + Bonus: Total Compensation (base + bonus) commensurate with experience - $80k to $120K. Position includes extensive benefits including Stock Options, 401(k) matching, health, dental, vision and so much more.

Submit Resume: [email protected]

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