GFI Digital Inc. is currently seeking dispatcher candidates to add to our Jefferson City team. Candidates must be detail orientated, enthusiastic, positive, a team player, and great communication and organizational skills. We provide an excellent benefits package that includes medical, dental, vision, life, AD&D, STD, LTD, and a company matched 401k retirement program. Apply today and join a company that truly cares about their employees and rewards them for their contributions.
Responsibilities-
Create and process service requests received from the customer and technicians via incoming calls/emails/voicemails.
Data Entry in E-automate dispatch console
Verify status of all billable calls and check charge tickets to ensure accuracy.
Load service calls that are Ricoh Direct customers and close accordingly on Ricoh website.
Maintain technician call queues for appropriate call status.
Transfer live helpdesk calls for immediate assistance with appropriate call setup.
Assist in correcting technician(s) inventory.
Provide phone coverage for front desk.
Maintain Excel spreadsheet/calendar.
Collaborate with internal departments to communicate customer requests and needs.
Assist with miscellaneous tasks as assigned.
Work as a team to ensure all dispatch duties are completed by the end of day.
Soft Skills –
Precise attention to detail, high level of organization and customer focused attitude
Excellent communication, interpersonal and customer service skills
Highly self-motivated and directed
Proven analytical and problem-solving abilities
Experienced working in an office setting
Solutions focused
Ability to multi-task
Experience working in a team-oriented, collaborative environment
Able to meet deadlines and follow clear instructions
Exhibit professional appearance and demeanor at all times
Build productive and professional relationships with GFI employees, customers and vendors
Support company policies and decisions
Team player, positive attitude and strong work ethic
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off at start date
Vision insurance
Schedule:
8-hour shift
Monday to Friday
Supplemental pay types:
Bonus Pay
Pay: $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
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