Job Title : Facilities Monitoring Specialist
Location : San Antonio, TX
Duration : Permanent, Direct Hire
Salary Range : $80-90,000 (negotiable based on experience)
Summary :
The Facilities Monitoring Center Specialist is responsible for supporting and scaling mission-critical operations across multiple hyperscale data center campuses. This role ensures operational excellence, reliability, and compliance through strategic oversight of change management, problem management, and centralized monitoring functions. The ideal candidate is a seasoned data center operator with deep technical expertise, a passion for operational rigor, and a track record of driving continuous improvement in high-availability environments.
Responsibilities :
• Monitor facility alarms and environmental conditions using Building Management Systems (BMS) and other tools.
• Respond to critical alarms promptly, initiate escalation protocols, and coordinate with site teams.
• Support incident management processes, including bridge calls and customer notifications when required.
• Track scheduled maintenance activities and ensure proper communication to internal teams and customers.
• Validate start/stop of work for planned changes (e.g., power transfers, chiller maintenance) and confirm completion.
• Verify ticket assignments and ensure customer requests are acknowledged and routed appropriately.
• Track service requests through completion, escalating as needed to meet SLAs.
• Support work order and change request processes.
• Participate in the ongoing improvement of alarm management, incident response, and communication workflows.
• Assist with the implementation and validation of change management processes, including environmental impact notifications and change calendar reviews.
• Contribute to problem management by supporting root cause analysis (RCA) and corrective actions.
• Help collect and analyze metrics related to ticket volume and work effort to identify areas for operational improvement.
• Work closely with senior staff, site operations, and security teams to ensure alignment and effective incident management.
Qualifications :
• Bachelor’s degree in Engineering, Facilities Management, or related field; Master’s preferred.
• 5-7+ years of experience in data center operations.
• Proven expertise in change management, incident/problem management, and monitoring systems.
• Strong understanding of mechanical, electrical, and IT infrastructure in hyperscale environments.
• Excellent communication, leadership, and stakeholder management skills.
• Certifications such as ITIL or PMP are a plus.
About the role: As a recruiter for TQL, you will own the entire candidate search process while managing the needs of your dedicated on-site hiring manager. Our Recruiting team is responsible for finding sales talent nationwide. We pride ourselves on our sense of urgency...
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