Family Support Specialist
Help Me Grow Alaska (HMG-AK), a program of All Alaska Pediatric Partnership (A2P2), is hiring Family Support Specialists. Be part of an exciting team that is building a system where every Alaskan kid has what they need to grow and succeed.
Principal Responsibilities: The Family Support Specialist (FSS) position has the principal responsibility of providing compassionate, family-centered assistance to families telephonically through the Help Me Grow Alaska Centralized Access Point (CAP). The position has the additional responsibility of developing and maintaining strong working relationships with community resource partners, accurate data documentation, and engagement in family and community outreach efforts.
POSITION DETAILS
Reports to: HMG-AK Program Manager
Location: Statewide/Hybrid (must reside in Alaska)
FLSA Classification: Non-exempt; Hourly, Full-Time
Compensation: $25.00 to $27.00/hour
Benefits: Competitive benefits program includes medical, dental, vision, HSA, Life and AD&D insurance, generous PTO plan and 11 paid holidays, 403(b) retirement plan and employee assistance program.
Closing Date: Open until filled. Only applications with a resume and cover letter will be reviewed.
RESPONSIBILITIES
Family Support Specialist Accountability:
ORGANIZATIONAL STANDARDS
EDUCATION AND EXPERIENCE:
· Bachelor’s degree in Education, Psychology, Social Work, Nursing, Public Health, Health Care Administration, Communications or related field preferred.
· Experience providing services to families or clients.
· Proficient in the Microsoft Office Suite with the ability to learn new software applications.
PREFERRED BUT NOT REQUIRED:
We recognize an ideal candidate may not possess all the experience and knowledge listed in this description. The following are areas in which experience is preferred but not required:
· Experience involving child development, children with special needs or pediatric systems of care.
· Experience in health communications or health education.
· Experience in database programs or information management.
· Experience with the Salesforce CRM platform.
SKILLS, KNOWLEDGE AND ABILITIES
· Strong motivation and initiation skills and ability to work both independently and as a member of a team.
· Excellent communication and interpersonal skills, both written and verbal.
· Comfortable spending extended periods of time communicating about sensitive information over the phone.
· Ability to work with diverse groups of individuals across sectors to effectively provide information, identify problems and develop feasible solutions.
· Strong organizational skills and ability to be detail-oriented and maintain clear documentation of work activities.
· Ability to use computer programs and data systems to accomplish tasks, manage schedules, and organize multiple and complex program components.
NOTES
Travel: Occasional travel in and out of state may occur. Some travel to rural locations may occur in small aircraft.
Nature of Employment: Any description of work is a picture of the major responsibilities of a position at a given point in time. Jobs are dynamic and assignments/priorities may change. The primary purpose of this description is to outline and communicate key tasks and expectations for the position. This description does not imply or create a contractual relationship. All Alaska Pediatric Partnership is an at-will employer.
Equal Opportunity: The All Alaska Pediatric Partnership is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, disability, sex, marital status, changes in marital status, pregnancy or parenthood.
HOW TO APPLY
Qualified applicants may send their cover letter and resume to [email protected]. The positions are open until filled. Applications submitted without a cover letter will not be considered.
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