We are a trusted security solutions integrator offering sales, installation, and support for customized security systems, including video, access control, intrusion, and analytics for business customers in restaurants, retail, warehouses, and commercial properties.
Field Services Dispatcher Position Summary
The Field Services Dispatcher coordinates, schedules, and routes Field Service Technicians to jobs across the continental U.S. in a way that optimizes revenue, maximizes efficiency, and meets customer expectations. This position works closely with the Sales Team, Production, and Warehouse Manager internally. Externally, this position communicates frequently with a third-party contractor and ITech customers.
Responsibilities
· Excellent communication and interpersonal skills, including problem solving, conflict resolution, and persuasion.
· Ability to work effectively, with a high degree of urgency and accuracy.
· Time management, prioritization, and strong organization skills.
· Ability to thrive in a fast-paced, team environment.
· Ability to multi-task while maintaining a strong attention to detail.
· A Do It Now approach along with a sense of accountability.
· Ability to work independently with minimal direct supervision.
· A positive attitude and focus on continuous improvement.
· Function well within a team environment.
· Proficient in Microsoft Office
· High school diploma or equivalent.
· 3+ years of dispatch and/or customer service experience.
· Knowledge of the security industry is a plus.
Compensation details: 65000-75000 Yearly Salary
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