Field Service Technician Job at Cypress HCM, Indianapolis, IN

Zm1hV2ZNVFpjMkJDWTBVNGVjRU9kUHpj
  • Cypress HCM
  • Indianapolis, IN

Job Description

A medical equipment manufacturing client is currently seeking direct hire, full time Field Support Engineers in the Indianapolis, Grand Rapids and Kansas City. These Field Support Engineer will provide in depth technical and customer support this companies suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. We are looking for someone who is open to a 40 hours a week, travel position and has experience servicing large machines such as printers, ATMS, etc.

Key Responsibilities

  • Deliver exceptional customer service and technical problem resolution at client sites
  • Maintain equipment and proactively resolve potential issues to maximize uptime
  • Train customers on operation and maintenance of pharmacy automation systems
  • Respond to service requests within SLA requirements
  • Collaborate with service teams to resolve complex technical issues
  • Assist with new automation installations as needed
  • Document issues and resolutions in Salesforce Field Service Lightning
  • Provide product feedback to drive continuous improvement

Minimum Requirements

  • High School diploma plus 3-5 years field service experience
  • Strong customer service orientation
  • Proficiency with Windows operating systems and Microsoft Office
  • Knowledge of computer networking, router/switch configuration, and file management
  • Strong mechanical aptitude and ability to use hand tools for complex equipment service
  • Experience with digital multi-meters and electrical testing equipment

Preferred Requirements

  • Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology
  • SQL knowledge a plus

Physical Requirements

  • Daily car travel (average 4 hours per day) with occasional air travel
  • Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
  • Stand for extended periods (up to 10-12 hours when necessary)

We Provide

  • Fleet vehicle
  • Corporate credit card for expenses
  • Company laptop and phone
  • Complete tool kit
  • Comprehensive benefits package

Salary of $70-75K annually

Job Tags

Full time, Currently hiring, Work at office,

Similar Jobs

CuraLinc Healthcare

Systems Technician Job at CuraLinc Healthcare

 ...CuraLinc is seeking a Systems Technician to join our growing Information Technology team. The Systems Technician will be responsible for helping users analyze and resolve technical problems, oversee administrative security for networks, and prepare computer systems and... 

New York State Office of Mental Health

Psychiatrist Job at New York State Office of Mental Health

 ...Psychiatrist 1: License and current registration to practice medicine in New York State, and completion of a training program in psychiatry approved by the ABPN. Psychiatrist 2: License and current registration to practice medicine in New York State, and certification... 

Michaels Stores

Sr. Compensation Analyst Job at Michaels Stores

***Please note: This position is hybrid based in Irving, Texas and requires in-office attendance Monday through Thursday, with the option to work from home on Fridays*** Under the direction of the Director Compensation or Manager - Compensation responsible for analyzing...

The H&K Group

Concrete Mixer Driver Job at The H&K Group

 ...directly into area to be poured with concrete Cleans truck after delivery to prevent concrete from hardening in mixer and on truck...  ...to Use hands to finger, handle, or feel Lift and/or move up to 25 pounds Frequently required to Stand, walk, or sit... 

EZ ICE Rinks, Inc.

Seasonal Brand Ambassador Job at EZ ICE Rinks, Inc.

 ...the US and Canada. We are looking for an energetic, outgoing part time Seasonal Brand Ambassador to help manage and execute a retail...  ...or large van to transport and set up event materials. Early morning and later evening travel days during event periods when loading...