Job Description

General Manager

Contender Bicycles is seeking a General Manager to join our leadership team. This is a unique opportunity to assist in leading all in-store sales, service, and warehouse operations while professionalizing and scaling retail operations across multiple locations. The General Manager will partner closely with company leadership to ensure seamless omnichannel operations and sustainable growth.

About the Role

As General Manager, you will oversee the day-to-day operations of Contender Bicycles’ retail stores, service departments, and warehousing operations. This role is ideal for a motivated, entrepreneurial-minded professional eager to gain hands-on experience driving growth and operational excellence. You will work directly with company leadership, Private Equity ownership, and a seasoned entrepreneur with 25+ years of experience, learning first-hand what it takes to scale and succeed. You will manage a team of managers and support staff, ensuring operational excellence and high-quality customer experience. Reporting directly to the President, you will play a critical role in shaping operational strategy, optimizing processes, and driving measurable growth across retail channels.

Key Responsibilities

● Retail Operations Leadership

• Oversee daily operations of all Contender retail locations.
• Ensure stores meet standards for merchandising, customer experience, cleanliness, and operational discipline.
• Lead store managers and retail staff, providing coaching, training, and development.
• Drive sales performance, conversion, and customer satisfaction KPIs.

● Inventory & Warehouse Oversight

• Partner with the operations team to ensure accurate inventory across stores and warehouses.
• Oversee receiving, transfers, and cycle counts.
• Partner with the Ecommerce team to align on fulfillment processes and stock levels.
• Implement scalable systems and SOPs for growth.

● Service Department Management

• Support service managers to ensure high-quality and timely bike service.
• Help maintain scheduling, parts availability, and workflow efficiency.
• Ensure consistent service standards across all locations.

● Operational Strategy & Process Improvement

• Streamline processes to increase efficiency and reduce operational friction.
• Lead cross-functional initiatives across retail, warehouse, purchasing, service, and ecommerce.
• Identify operational bottlenecks and implement sustainable solutions.

● Team Leadership & People Management

• Manage and develop retail and warehouse leadership.
• Oversee scheduling, training, and seasonal hiring for retail and warehouse teams.
• S et expectations, hold teams accountable, and foster a culture of excellence.

Qualifications

● Bachelor’s degree in Business or a related field required

● 3-5+ years multi-location retail or operations leadership experience

● Experience in specialty retail, bike retail, outdoor, or enthusiast brands preferred

● Strong leadership, people development, and communication skills

● Proven ability to manage complex operational environments

● Experience with retail POS and ecommerce platforms (Shopify) is a plus

● Ability to work in a fast-paced, hands-on environment

● Job Location – Salt Lake City, UT; relocation required before starting work

Compensation & Benefits

• Competitive salary with performance-based bonuses.
• Health, dental, and HSA benefits.
• 401(k) Matching
• Pet Insurance
• Paid Time Off
• Industry and Store Discounts

About Contender Bicycles

Founded in 1987, Contender Bicycles is a premier retailer of road, mountain, and electric bikes, as well as high-end cycling gear and apparel. What originally started as a local bike shop in the suburbs of Salt Lake City has grown into one of the most respected specialty bicycle retailers in the Western United States. The company is known for its deep expertise in premium cycling brands, a culture rooted in community, and long-standing relationships with global manufacturers and customers alike. With flagship locations in Salt Lake City, UT and Park City, UT, Contender serves customers nationwide through its industry-recognized e-commerce platform.

About Tempus Partners

Tempus Partners is a partnership formed to buy and operate defensible and profitable small businesses in the Consumer Products and Consumer Manufacturing categories. We are committed to nurturing the long-term success of our acquisitions and operating to generate consistent long-term cash flow. Our deep industry expertise with consumer brands allows us to take an active role and to immediately pursue strong, capital efficient, low risk strategies to grow sales and enhance profitability.

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