Job Description

Who We Are

KS Team is one of the top-ranked real estate teams in the country, with over $5B in sales and thousands of families served. We are passionate about delivering unforgettable client experiences and empowering agents to thrive—leveraging AI, automation, and advanced technology to scale results efficiently.

Our culture is built on grit, resourcefulness , optimism, drive, growth mindset, and reliability. Every day brings opportunities to innovate, optimize, and make an impact.

Position Overview

The Head of Agent Experience is responsible for attracting, onboarding, and retaining top real estate talent while cultivating a thriving company culture. This role ensures every agent and staff member feels valued, connected, and supported — from their first interview to years into their career on the team.

You will be the bridge between recruitment, retention, and culture — planning experiences that strengthen engagement, build community, and celebrate success.

Key Responsibilities

🧭 Recruitment & Onboarding

• Identify, attract, and recruit real estate agents aligned with the team’s mission and values.
• Manage the full recruitment lifecycle: sourcing, interviewing, and onboarding.
• Develop and refine onboarding processes to ensure new agents are set up for success within their first 90 days.
• Track recruiting metrics and conversion rates (interviews → hires → retained agents).

💡 Retention & Engagement

• Create and execute retention strategies that keep agents happy, productive, and connected.
• Conduct regular check-ins and satisfaction surveys to monitor team morale.
• Coordinate recognition programs, awards, and milestones.
• Identify and address trends in agent turnover or disengagement.

🎉 Culture & Event Planning

• Plan and execute team events, retreats, client appreciation gatherings, and community service initiatives.
• Build a strong internal culture through communication, collaboration, and celebration.
• Manage team calendars, birthdays, work anniversaries, and team traditions.
• Ensure the team’s values and mission are reflected in all internal and external experiences.

🧩 Collaboration & Operations

• Work closely with leadership to ensure growth goals align with cultural priorities.
• Partner with marketing to develop recruiting campaigns and social media spotlights.
• Support internal communications and team meetings.

Key Performance Indicators

• Number of quality agent recruits onboarded monthly
• Agent retention rate
• Event attendance and engagement metrics.
• Time-to-productivity for new hires (onboarding success)

Ideal Candidate Profile

• Proven experience in recruiting , HR , culture management , or team operations
• Exceptional communication and relationship-building skills
• Positive Attitude & Passion for helping others succeed
• Strong organizational skills
• Competitive & Strategic thinker who thrives in a fast-paced, team-oriented environment
• Ability to prioritize time effectively

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