Job Description

Job Description

We are seeking a highly motivated and customeroriented Help Desk Professional to join our team. The ideal candidate will have a strong understanding of IT support principles and a passion for resolving technical issues.

Responsibilities:

• Provide firstlevel technical support to endusers via phone email and inperson
  
• Troubleshoot and resolve a variety of technical issues including hardware software and network problems
  
• Document and track all support requests and resolutions
  
• Identify and escalate complex issues to higherlevel support teams
  
• Maintain a positive and professional attitude even under pressure
  
• Stay uptodate on the latest technologies and troubleshooting techniques
  

Qualifications:

• Strong understanding of IT support principles including hardware software and networking
  
• Excellent problemsolving and troubleshooting skills
  
• Excellent verbal and written communication skills
  
• Ability to work independently and as part of a team
  
• Experience with help desk ticketing systems
• IT certifications (e.g. A CompTIA Network) preferred but not required
  

Job Tags

Similar Jobs