Help Desk Associate Job at Trusted Workforce Solutions, Houston, TX

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  • Trusted Workforce Solutions
  • Houston, TX

Job Description

Job Description

We are seeking a highly motivated and customeroriented Help Desk Professional to join our team. The ideal candidate will have a strong understanding of IT support principles and a passion for resolving technical issues.

Responsibilities:

  • Provide firstlevel technical support to endusers via phone email and inperson
  • Troubleshoot and resolve a variety of technical issues including hardware software and network problems
  • Document and track all support requests and resolutions
  • Identify and escalate complex issues to higherlevel support teams
  • Maintain a positive and professional attitude even under pressure
  • Stay uptodate on the latest technologies and troubleshooting techniques

Qualifications:

  • Strong understanding of IT support principles including hardware software and networking
  • Excellent problemsolving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Experience with help desk ticketing systems
  • IT certifications (e.g. A CompTIA Network) preferred but not required

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