Help Desk Associate Job at Trusted Workforce Solutions, Houston, TX

ZFdPV2ZzZmZjMlJQWVVzeGRjY01mZnpXRUE9PQ==
  • Trusted Workforce Solutions
  • Houston, TX

Job Description

Job Description

We are seeking a highly motivated and customeroriented Help Desk Professional to join our team. The ideal candidate will have a strong understanding of IT support principles and a passion for resolving technical issues.

Responsibilities:

  • Provide firstlevel technical support to endusers via phone email and inperson
  • Troubleshoot and resolve a variety of technical issues including hardware software and network problems
  • Document and track all support requests and resolutions
  • Identify and escalate complex issues to higherlevel support teams
  • Maintain a positive and professional attitude even under pressure
  • Stay uptodate on the latest technologies and troubleshooting techniques

Qualifications:

  • Strong understanding of IT support principles including hardware software and networking
  • Excellent problemsolving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Experience with help desk ticketing systems
  • IT certifications (e.g. A CompTIA Network) preferred but not required

Job Tags

Similar Jobs

Assurity Transportation Solutions

Hot Shot Owner Operator Truck Driver Home Daily Job at Assurity Transportation Solutions

 ...value your whole family as everything in trucking is a family decision. Ready to get rolling and make awesome money while being home every day? Have your own Hot Shot equipment...  ...Must have good work ethics ~ Sap Program drivers ok ~Background OK ~ Up to 5k weekly... 

Stratix Corporation

Box Truck Driver Job at Stratix Corporation

 ...About the Role: Stratix is seeking a reliable and customer-focused Box Truck Driver to join our logistics team. In this role, youll be responsible for local deliveries and pickups using a company box truck, ensuring timely and safe transport of products between... 

United Care ABA

Behavioral Health Technician Job at United Care ABA

 ...We are hiring motivated and dedicated individuals to become Behavioral Technicians and help transform the lives of children and their families...  ...training, mentorship, and assistance in obtaining your Registered Behavior Technician (RBT) certification. Competitive Benefits... 

Confidential

Warranty Service Representative Job at Confidential

 ...Representative is to be responsible for managing the completion of warranty claims and other request received by homeowners. This includes...  ..., peripheral vision, depth perception, and have the ability to adjust focus.* Reach with hands and arms.* Use hands and fingers to... 

Michaels Stores

Replenishment Manager Job at Michaels Stores

Store - HSTN-ATASCOCITA, TX Lead and support inventory management and merchandising standards and maintenance. Plan for and provide a well merchandised and in-stock store for the customer to shop. Help customers shop and find what they are looking for. Deliver friendly...