Help Desk Associate Job at Trusted Workforce Solutions, Houston, TX

ZFdPV2ZzZmZjMlJQWVVzeGRjY01mZnpXRUE9PQ==
  • Trusted Workforce Solutions
  • Houston, TX

Job Description

Job Description

We are seeking a highly motivated and customeroriented Help Desk Professional to join our team. The ideal candidate will have a strong understanding of IT support principles and a passion for resolving technical issues.

Responsibilities:

  • Provide firstlevel technical support to endusers via phone email and inperson
  • Troubleshoot and resolve a variety of technical issues including hardware software and network problems
  • Document and track all support requests and resolutions
  • Identify and escalate complex issues to higherlevel support teams
  • Maintain a positive and professional attitude even under pressure
  • Stay uptodate on the latest technologies and troubleshooting techniques

Qualifications:

  • Strong understanding of IT support principles including hardware software and networking
  • Excellent problemsolving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Experience with help desk ticketing systems
  • IT certifications (e.g. A CompTIA Network) preferred but not required

Job Tags

Similar Jobs

ITCO Solutions, Inc.

Data Entry Clerk Job at ITCO Solutions, Inc.

 ...candidates for a contract-based Data Entry role . Easy to start with morning and evening shifts available . Basic computer knowledge and attention to detail required. Quick joining within a week. Ideal for anyone looking for a simple, flexible work opportunity.... 

24 Seven Talent

Production Assistant Job at 24 Seven Talent

 ...teams. This role is ideal for someone early in their production career who is organized, detail-oriented, and eager to gain hands-on experience in a fast-paced fashion environment. Key Responsibilities: Support setup and breakdown of strike-offs Complete... 

GoJet Airlines

FLIGHT ATTENDANT EWR Job at GoJet Airlines

 ...GOJET AIRLINES - FLIGHT ATTENDANT LOCATION - NEWARK, NJ Job Description And Overview Does getting paid to travel sound like a dream...  ...and enthusiastic individuals to join our crew. No previous experience is required but candidates should be committed to providing... 

J AND S RECRUITMENT, LLC

Senior Director of Financial Planning and Analysis Job at J AND S RECRUITMENT, LLC

 ...of 15 years of related FP&A Experience Strong systems experience with ERP and BI tools Preferred Qualifications: ~ CPA or MBA preferred ~15+ years experience in finance/accounting positions with increasing responsibility ~ Global mindset & the ability to... 

Houston Methodist

Research Assistant I Job at Houston Methodist

 ...At Houston Methodist, the Research Assistant I position is responsible for providing technical research support in performing research experiments. Work could be performed in either a laboratory or office environment. Under direct supervision of the Principal Investigator...