Help Desk Associate Job at Trusted Workforce Solutions, Houston, TX

ZFdPV2ZzZmZjMlJQWVVzeGRjY01mZnpXRUE9PQ==
  • Trusted Workforce Solutions
  • Houston, TX

Job Description

Job Description

We are seeking a highly motivated and customeroriented Help Desk Professional to join our team. The ideal candidate will have a strong understanding of IT support principles and a passion for resolving technical issues.

Responsibilities:

  • Provide firstlevel technical support to endusers via phone email and inperson
  • Troubleshoot and resolve a variety of technical issues including hardware software and network problems
  • Document and track all support requests and resolutions
  • Identify and escalate complex issues to higherlevel support teams
  • Maintain a positive and professional attitude even under pressure
  • Stay uptodate on the latest technologies and troubleshooting techniques

Qualifications:

  • Strong understanding of IT support principles including hardware software and networking
  • Excellent problemsolving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Experience with help desk ticketing systems
  • IT certifications (e.g. A CompTIA Network) preferred but not required

Job Tags

Similar Jobs

Rush Copley Medical Center

Certified Surgical Technologist Job at Rush Copley Medical Center

 ...to qualify Position Summary: Functions as the member of the surgical team who assists the surgeon, anesthesiologist/anesthetist and RN...  ...certification by the Association of Operating Room Technicians or similar organization. Current American Heart Association CPR... 

Tandym Group

Administrative Assistant Job at Tandym Group

A recognized pharma company is actively seeking a new Administrative Assistant to join their growing team. About the Opportunity: Assignment Length: 8+ months Schedule: Monday to Friday Hours: 8:30am to 5:30pm (1-hour lunch break) Setting: Hybrid (3 days a...

Sira Consulting, an Inc 5000 company

Physician Assistant Job at Sira Consulting, an Inc 5000 company

 ...Physician Assistant (Part-Time/Full-Time) Victoria, Texas Rates: Flexible - depending if you want full-time or part-time, number of patients, etc We are currently seeking a compassionate and experienced PA to join our team to help us deliver exceptional physical... 

Greystar

Service Technician - The Alcove Job at Greystar

 ...Essential Responsibilities: Completes assigned work orders generated from resident requests for service, as well as preventative maintenance...  ...standards, scope and specifications as required. Service Technician ~ Assists in conducting routine and periodic property... 

Fourth Floor

Logistics Coordinator Job at Fourth Floor

 ...Our client, an apparel company, isi looking for a logistics coordinator to join their team in NYC! Responsibilities: Global Logistics Management: Oversee and coordinate all inbound and outbound shipments across key regions including the Middle East, Asia, Europe,...