Job Description

Job Summary:

The IT Support Specialist is responsible for delivering technical support to end users by troubleshooting and resolving hardware, software, and network-related issues. This role ensures the efficient operation and maintenance of the organization’s IT systems and infrastructure. Additionally, the IT Support Specialist is responsible for setting up customer web stores on the company website and processing web orders, supporting the organization’s e-commerce operations.

Key Responsibilities:

• Provide first-level support to employees via phone, email, or in-person for hardware, software, and networking issues.
• Install, configure, and maintain desktop and laptop computers, mobile devices, printers, and other IT equipment.
• Troubleshoot and resolve technical issues in a timely and efficient manner.
• Manage user accounts, passwords, and access rights in Active Directory, Office 365, and other systems.
• Maintain inventory of hardware and software assets.
• Assist with onboarding and offboarding processes, including setup and deactivation of accounts and equipment.
• Monitor system performance and perform regular maintenance to ensure uptime and efficiency.
• Ensure compliance with company IT policies, procedures, and best practices.
• Provide technical guidance and training to end users when necessary.
• Creating webstores for customers
• Ability to process web orders in a timely fashion
• Run necessary reports for customers and management

Qualifications:

Education & Experience:

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 1-3 years of experience in an IT support role preferred.

Skills:

• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office 365, Excel, and remote desktop tools.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to prioritize and manage multiple tasks under pressure.
• Strong attention to detail and documentation skills.

Working Conditions:

• May require occasional after-hours or weekend work for system maintenance or emergency support.
• Physical ability to lift and move IT equipment (up to 50 lbs).
• Hybrid or on-site work depending on organizational requirements.

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