IT Technician Job at Veritas Search Group, Irvine, CA

ZEdHVGVzcmZjR05FYWtVNWRNRURldnJiRUE9PQ==
  • Veritas Search Group
  • Irvine, CA

Job Description

This role is responsible for providing first-level technical support to internal users, addressing technical issues, and ensuring smooth IT operations. The position requires strong technical skills, effective communication, and a focus on delivering excellent customer service. Additional responsibilities include supporting specialized systems and technology to ensure functionality and efficiency.

Key Responsibilities:

  • Provide first-level technical support through various communication channels.
  • Diagnose and resolve hardware, software, and network issues.
  • Track, prioritize, and resolve support requests using a ticketing system.
  • Set up and configure hardware and software for end-users.
  • Maintain accurate records of technical issues and resolutions.
  • Assist end-users with technical problems using remote tools or in-person support.
  • Respond to IT emergencies to minimize downtime.
  • Develop and update technical documentation and knowledge resources.
  • Collaborate with other teams to address complex technical issues.
  • Offer training and support to users on IT systems and tools.
  • Support the maintenance and troubleshooting of specialized systems and equipment.

Qualifications:

  • Education or experience in Information Technology or a related field.
  • Previous experience in a technical support role.
  • Proficiency in diagnosing and resolving technical issues.
  • Familiarity with common operating systems, hardware, and software.
  • Strong problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Customer-focused approach with a commitment to quality service.
  • Ability to manage multiple priorities and adapt to changing needs.

Preferred Qualifications:

  • Experience with IT service management tools or ticketing systems.
  • Certifications such as CompTIA A+ or ITIL.
  • Basic knowledge of networking concepts.
  • Experience supporting specialized systems or tools.

Job Tags

Contract work, Remote job,

Similar Jobs

Chinook Scaffold Systems Ltd

Field Controls Administrator Job at Chinook Scaffold Systems Ltd

 ...services across various industries, including oil, gas, smelters, mining, dams, pulp and paper mills, mast climbers, and industrial...  ...Other duties as required. Minimum Requirements: ~5+ years of experience in an administrative role with a strong focus on bookkeeping... 

Southwest Shipyard Lp

Welder (FCAW) Job at Southwest Shipyard Lp

 ...commercial and government marine industry. Southwest Shipyard owns and operates four (4) shipyards in South Texas with direct deep-water access to the Gulf of Mexico. We take pride in our dedicated and experienced workforce that focuses on Quality, Safety and Environmental... 

Blue Line Protection LLC

Armed Security Officers Job at Blue Line Protection LLC

 ...Urgently Hiring: Armed Security Guards for the Cold Season Start Training in Full Uniform on New Years Eve, December 31, 2024 We are hiring for the cold season and seeking 10 highly professional and experienced Armed Security Guards** with flexible availability... 

GreenState Credit Union

Member Service Representative Job at GreenState Credit Union

 ...service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served...  ...computer applications, spreadsheets, word processing, and database applications. # Ability to develop and maintain effective working... 

Performance Foodservice

CDL Class A - Delivery Driver Trainee - Earn and Learn! Job at Performance Foodservice

 ...Position Purpose: Food and food service delivery drivers fulfill a critical role in the countrys food supply chain. Our delivery...  ...preloaded trailer as needed. Drives to and delivers customer orders according to predetermined route delivery schedule. Unloads...