IT Technician Job at Veritas Search Group, Irvine, CA

ZEdHVGVzcmZjR05FYWtVNWRNRURldnJiRUE9PQ==
  • Veritas Search Group
  • Irvine, CA

Job Description

This role is responsible for providing first-level technical support to internal users, addressing technical issues, and ensuring smooth IT operations. The position requires strong technical skills, effective communication, and a focus on delivering excellent customer service. Additional responsibilities include supporting specialized systems and technology to ensure functionality and efficiency.

Key Responsibilities:

  • Provide first-level technical support through various communication channels.
  • Diagnose and resolve hardware, software, and network issues.
  • Track, prioritize, and resolve support requests using a ticketing system.
  • Set up and configure hardware and software for end-users.
  • Maintain accurate records of technical issues and resolutions.
  • Assist end-users with technical problems using remote tools or in-person support.
  • Respond to IT emergencies to minimize downtime.
  • Develop and update technical documentation and knowledge resources.
  • Collaborate with other teams to address complex technical issues.
  • Offer training and support to users on IT systems and tools.
  • Support the maintenance and troubleshooting of specialized systems and equipment.

Qualifications:

  • Education or experience in Information Technology or a related field.
  • Previous experience in a technical support role.
  • Proficiency in diagnosing and resolving technical issues.
  • Familiarity with common operating systems, hardware, and software.
  • Strong problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Customer-focused approach with a commitment to quality service.
  • Ability to manage multiple priorities and adapt to changing needs.

Preferred Qualifications:

  • Experience with IT service management tools or ticketing systems.
  • Certifications such as CompTIA A+ or ITIL.
  • Basic knowledge of networking concepts.
  • Experience supporting specialized systems or tools.

Job Tags

Contract work, Remote job,

Similar Jobs

Pacer Staffing

Certified Dietary Manager Job at Pacer Staffing

 ...Job Title - Certified Dietary Manager (50 miles radius rule no locals) Job Location - 71 Hospital Ave, North Adams, MA 01247, United States Gross Weekly - $1,400 Shift - 10:30 AM - 7:00 PM (5x8 hours) Job Requirements: ~2-4 yrs cooking experience required... 

Hanna Interpreting Services LLC

Arabic Interpreter Job at Hanna Interpreting Services LLC

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through ...

Precision Resource, Inc.

Manufacturing Maintenance Mechanic Job at Precision Resource, Inc.

 ...Dependable. Enthusiastic. Driven to succeed. Bring your manufacturing skills to a role that has direct impact on delivering cutting edge...  ...for market-leading customers in industries such as automotive, aerospace, heavy duty, medical, electronics, cutlery and defense.... 

Display Sales

Account Manager Job at Display Sales

 ...commitment to quality, proven processes, and outstanding customer service. Position Overview Were looking for a motivated Account Manager to build relationships, manage customer accounts, and help communities celebrate through our products. Each Account Manager... 

Transit and Level Clinic

Delivery Driver & Warehouse Job at Transit and Level Clinic

 ...Full-time, on-site role in Cary, NC. Be the dependable face of deliveries and keep our back-of-house running smoothly. Responsibilities...  ...deliveries, staging/receiving, light counter support, and basic safety/vehicle checks. Qualifications ~ Clean driving record; non-CDL...