IT Technician Job at Veritas Search Group, Irvine, CA

ZEdHVGVzcmZjR05FYWtVNWRNRURldnJiRUE9PQ==
  • Veritas Search Group
  • Irvine, CA

Job Description

This role is responsible for providing first-level technical support to internal users, addressing technical issues, and ensuring smooth IT operations. The position requires strong technical skills, effective communication, and a focus on delivering excellent customer service. Additional responsibilities include supporting specialized systems and technology to ensure functionality and efficiency.

Key Responsibilities:

  • Provide first-level technical support through various communication channels.
  • Diagnose and resolve hardware, software, and network issues.
  • Track, prioritize, and resolve support requests using a ticketing system.
  • Set up and configure hardware and software for end-users.
  • Maintain accurate records of technical issues and resolutions.
  • Assist end-users with technical problems using remote tools or in-person support.
  • Respond to IT emergencies to minimize downtime.
  • Develop and update technical documentation and knowledge resources.
  • Collaborate with other teams to address complex technical issues.
  • Offer training and support to users on IT systems and tools.
  • Support the maintenance and troubleshooting of specialized systems and equipment.

Qualifications:

  • Education or experience in Information Technology or a related field.
  • Previous experience in a technical support role.
  • Proficiency in diagnosing and resolving technical issues.
  • Familiarity with common operating systems, hardware, and software.
  • Strong problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Customer-focused approach with a commitment to quality service.
  • Ability to manage multiple priorities and adapt to changing needs.

Preferred Qualifications:

  • Experience with IT service management tools or ticketing systems.
  • Certifications such as CompTIA A+ or ITIL.
  • Basic knowledge of networking concepts.
  • Experience supporting specialized systems or tools.

Job Tags

Contract work, Remote job,

Similar Jobs

Ethos Veterinary Health

ICU Veterinary Technician, VESH Job at Ethos Veterinary Health

 ...development every step of the way. For more information about our hospital, please visit . PM19 3/4/2025 Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across... 

Breakthru Beverage Group

Driver Helper Job at Breakthru Beverage Group

**Time Type:**Full time**Remote Type:****Job Family Group:**Market Operations**Job Description Summary:**Assist the driver in delivering orders to retail accounts in a safe and responsible manner.If you are looking for a career with a Company that lives their values... 

Tradesmen International

Electrician Job at Tradesmen International

 ...Journeyman Electrician Were looking for an experienced Journeyman Electrician to join our team. This is a great opportunity for skilled professionals who can handle complex conduit work and advanced electrical installations with precision and efficiency. Pay:... 

The Quest Organization

Personal Assistant Job at The Quest Organization

Personal Assistant Family Office This role is located Fannin County, GA. Responsibilities: Assist the CEO and his staff with various special projects as needed, including research, data analysis, presentation preparation, and other ad hoc tasks. Take ownership...

ProTrans

Carrier Relations Manager Job at ProTrans

 ...ProTrans is seeking a Carrier Relations Manager LTL to join our dynamic Procurement Department. This role is critical to expanding and optimizing our carrier network, ensuring competitive service and pricing across the ProTrans transportation ecosystem. Why Join ProTrans...