IT Technician Job at Veritas Search Group, Irvine, CA

ZEdHVGVzcmZjR05FYWtVNWRNRURldnJiRUE9PQ==
  • Veritas Search Group
  • Irvine, CA

Job Description

This role is responsible for providing first-level technical support to internal users, addressing technical issues, and ensuring smooth IT operations. The position requires strong technical skills, effective communication, and a focus on delivering excellent customer service. Additional responsibilities include supporting specialized systems and technology to ensure functionality and efficiency.

Key Responsibilities:

  • Provide first-level technical support through various communication channels.
  • Diagnose and resolve hardware, software, and network issues.
  • Track, prioritize, and resolve support requests using a ticketing system.
  • Set up and configure hardware and software for end-users.
  • Maintain accurate records of technical issues and resolutions.
  • Assist end-users with technical problems using remote tools or in-person support.
  • Respond to IT emergencies to minimize downtime.
  • Develop and update technical documentation and knowledge resources.
  • Collaborate with other teams to address complex technical issues.
  • Offer training and support to users on IT systems and tools.
  • Support the maintenance and troubleshooting of specialized systems and equipment.

Qualifications:

  • Education or experience in Information Technology or a related field.
  • Previous experience in a technical support role.
  • Proficiency in diagnosing and resolving technical issues.
  • Familiarity with common operating systems, hardware, and software.
  • Strong problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Customer-focused approach with a commitment to quality service.
  • Ability to manage multiple priorities and adapt to changing needs.

Preferred Qualifications:

  • Experience with IT service management tools or ticketing systems.
  • Certifications such as CompTIA A+ or ITIL.
  • Basic knowledge of networking concepts.
  • Experience supporting specialized systems or tools.

Job Tags

Contract work, Remote job,

Similar Jobs

Pride Health

Phlebotomist Job at Pride Health

 ...solo-site location Requirements: Minimum 12 years of phlebotomy experience required Experience drawing blood from both...  ...in Spanish is a plus Reliable transportation is a must. Training will be conducted at the assigned location. This is a contract... 

Aculabs

Data Entry Clerk Job at Aculabs

 ...is looking for individuals who are excited about entering data and working in a laboratory/ office setting. No prior experience or degree is required! If youre interested in joining our team, wed love to hear from you! Benefits* Competitive pay* Paid Time Off... 

Suna Solutions

Receiving Specialist Job at Suna Solutions

 ...Entry-level, onsite, M-F, 8:30am-5pm, 2-month temp. opportunity with a leading ultra-luxury re-commerce brand! As a Receiving Specialist...  ...including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required... 

Tandym Group

Case Manager Job at Tandym Group

 ...A well-established nonprofit organization in New York City is seeking an experienced Case Manager to join their team at a family shelter serving 50 families. The Case Manager will provide direct support and advocacy to families navigating the shelter system, ensuring... 

pharosIQ

Sales Development Representative Job at pharosIQ

At PharosIQ, we are a recognised market leader in Account Based Marketing. We are excited to announce new opportunities to support continued growth working on behalf of some of the top Global Tech Firms, including Dell, IBM, Cisco and HP. We are seeking ambitious individuals...