Mailroom Specialist Job at Insight Global, Louisville, KY

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  • Insight Global
  • Louisville, KY

Job Description

Job description

This person will be onsite serving as a mailroom / package center associate as well as helping with printing services.

-Monitor consumable supplies via Site Audit (online system) for multifunctional print devices throughout the campus

-Coordinate delivery of consumable supplies with courier drops each day

-Troubleshoot any end user issues with the devices such as copy, print, scan, fax, etc

-Customer service skills utilized daily as this is a customer facing position

-Driving to campus locations when needed

-Weekly inventory completed for supplies on hand

-Weekly supply ordering

-Coordinate weekly return of used consumables

-Coordinate move, add, change requests for devices across campus

-Work with the University Help Desk and Pharos teams when needed

Main Responsibilities

- Promptly informs supervisor of potential problems or customer concerns.

- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

- Strong focus on providing good customer service.

- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.

- Responsible for communicating and training team in changes to workflow or procedure.

- Oversees and manages daily and monthly records on service activity.

- Effectively communicates with the client and staff.

- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.

- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File

- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.

- Site responsibility and location of coverage may change based on client and/or division needs

-Driving to locations to deliver mail

-Delivery of jobs for Production Center as needed

Job Types: Full-time, Contract

Pay: $16.00 - $19.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Job Tags

Hourly pay, Full time, Contract work, Flexible hours, Shift work,

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