Job Description

The Service Technician is responsible for completing tenant-related work orders across electrical, HVAC, and plumbing systems in residential and commercial properties. This team member must effectively prioritize tasks based on urgency, diagnose root causes, and perform necessary repairs in a timely manner while maintaining high standards of quality and compliance. Additionally, the Service Technician will work closely with the Service Supervisor on small projects, including rent-ready units, ensuring they meet inspection requirements and are move-in ready.

• Prioritize work orders based on urgency and communicate with tenants and property owners as needed.
• Diagnose issues and perform repairs related to electrical, HVAC, and plumbing systems.
• Conduct routine maintenance to ensure the longevity and efficiency of building systems.
• Perform general property maintenance, including patching walls, painting, installing trim, and other minor repairs.
• Assist in preparing rental units to meet Rent Ready and municipal inspection standards.
• Work on small projects as assigned, including property improvements and unit turnover tasks.
• Ensure all work complies with safety standards, local codes, and company guidelines.
• Provide clear communication with clients, tenants, and team members.
• Be available for on-call service according to company policy.
• Complete any other tasks as assigned by the Supervisor or Maintenance Manager

Level I Service Technician Duties & Responsibilities: 

• Complete basic tenant-related work orders under supervision, ensuring timely and accurate repairs.
• Assist with diagnosing root causes for common maintenance issues.
• Perform routine repairs, including drywall patching, painting, and light plumbing or electrical work.
• Maintain cleanliness and organization of tools, supplies, and workspaces.
• Document work completed as required by company systems.

Level II Service Technician Duties & Responsibilities: 

• Perform more advanced repairs, including intermediate HVAC troubleshooting, electrical work, and plumbing fixes.
• Prepare units for and attend local/municipality inspections.
• Maintain proper documentation, ensuring compliance with company policies and procedures. 
• Mentor Level I Technicians, sharing expertise and best practices.
• Support unit turnovers, ensuring readiness for rent-ready inspections 

Level III Service Technician Duties & Responsibilities: 

• Take ownership of complex repair tasks and develop permanent solutions for recurring issues.
• Collaborate closely with the Service Supervisor to plan and execute property-wide maintenance projects.
• Expert level reporting and inventory management
• Actively train Level I and II Technicians to elevate overall team performance.
• Be a resource for resolving escalated maintenance issues and callbacks, offering advanced troubleshooting expertise.
• Maintaining a billable hour average of 70% or higher on a weekly basis 

Senior Service Technician Duties & Responsibilities: 

• Lead complex repair tasks, diagnose intricate maintenance issues, and develop permanent solutions.
• Serve as a mentor to Level I and II Technicians, offering guidance and training.
• Take the lead on large-scale projects, support the bid process and make recommendations for repairs.
• Collaborate closely with the Service Supervisor to develop project plans and inspection strategies.
• Ensure units pass all rent-ready and local/municipality inspections with consistency.
• Maintaining a billable hour average of 85% or higher on a weekly basis 

Compensation details: 20-24 Hourly Wage

PIa085dda07838-30492-38271467

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