About This Job
Are you passionate about working for a company with a culture of learning and development? CarMax is looking for a Learning & Development Manager to join our fast-paced environment to shape the learning strategy for our Service Operations and Logistics teams across the field. This includes collaborating with leadership across the organization to understand our talent needs and lead the direction of our learning systems and processes. The manager will lead the development of innovative learning solutions that equip our associates to deliver a brand-defining customer experience. They will serve as an expert instruction design consultant, ensuring we are developing and delivering training solutions that are best in class.
What You Will Do
Technical Program leadership:
Training Design, Development & Deployment:
Purpose of The Role
The Learning & Development Manager for Service Operations and Logistics leads the design, development and deployment of training solutions that support our Service Operations and Logistics teams. This individual is a technical expert in eLearning software and systems and directly supports our largest initiatives by providing best in class training tools. Additionally, this individual is adept at working across the team to ensure the full suite of training needs is met, collaborating with Learning Developers and business partners to ensure the work is aligned with our standards, and delivers sustainable results. The Learning Manager plays a key leadership role in the development and deployment of the Service Operations & Logistics talent management strategy, defining and owning the delivery of critical roadmap initiatives to ensure the department meets/exceeds performance targets.
Qualifications & Requirements
Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office and have a Hybrid work arrangement.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
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