Job Description

Why Us:

Are you a Medicaid Specialist with a passion for helping clients leave their legacy to their families? Family First Firm, the largest elder law firm in Florida with over a decade of commitment to serving our community, is seeking a dedicated and skilled Medicaid Specialist to join our esteemed team of professionals.

About the Role:

As a Medicaid Specialist , you will play a critical role in supporting clients through one of the most significant transitions of their lives—planning for long-term care while preserving their family’s financial future. This is not just a technical role; it's a client-centered position that requires analytical thinking, emotional intelligence, and a deep understanding of Medicaid regulations.

You’ll partner closely with our attorneys and planning teams to develop customized asset protection strategies, guide families through the Medicaid application process, and advocate for their needs through challenges, appeals, and beyond.

What You’ll Do:

• Lead with Expertise : Assess Medicaid eligibility, prepare detailed and compliant applications, and remain current with evolving federal and state regulations.
• Drive Strategy & Execution : Coordinate and schedule strategy sessions and client signings, ensuring a seamless and informed experience throughout the planning process.
• Champion Client Onboarding : Guide new clients through the onboarding process by gathering essential information and documentation, setting the tone for a trusted and professional relationship.
• Master Document Management : Implement and maintain a well-organized system for collecting, verifying, and securely managing client documents, ensuring accuracy and accessibility at every step.
• Bridge Communication : Act as a liaison between clients and case managers, delivering timely updates, relaying key information, and supporting case progress through effective communication and collaboration.
• Foster Trusted Relationships : Maintain consistent and thoughtful communication with clients, answering questions, addressing concerns, and providing clarity as their case moves forward.
• Collaborate for Impact : Work hand-in-hand with attorneys, case managers, and support staff to develop strategic care plans and ensure each client feels informed, supported, and valued.
• Educate & Innovate : Participate in internal training and community education efforts, sharing insights and identifying process improvements that enhance efficiency and client outcomes.

Benefits:

• Generous PTO: Enjoy 120 paid time-off hours annually, promoting work-life balance and overall well-being.
• Free Estate Planning Services : Access complimentary estate planning services after one year of service, showcasing our commitment to employee financial security.
• 401k with Matching: Participate in our 401k program after one year of service with employer matching, securing your financial future.
• Medical Insurance: Benefit from medical insurance, ensuring your health and well-being are taken care of.
• Supplement Insurance (Vision, Dental, Short-term Disability, etc.): Additional employee-paid insurance coverages that complement medical insurance for the overall well-being of the employee.
• Ongoing Training and Career Development Opportunities: Programs and resources offered to employees to enhance their skills, knowledge, and career growth within the company.
• Parental Leave: Paid time off specifically designated for new fathers and mothers to care for and bond with a newborn or adopted child.

Company Culture:

At Family First Firm, we take pride in fostering an inclusive, collaborative, and mission-driven culture. With a dedicated team of over 50 professionals, we work in harmony to deliver an exceptional client experience—one that genuinely transforms lives and legacies. Our core values aren’t just words on a wall; they guide how we serve, support, and grow every day. Here, your work has purpose, your ideas are valued, and your impact reaches far beyond the office. Join a firm where your passion meets purpose and be part of a team that’s redefining what it means to serve families with heart, integrity, and excellence.

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