Job Description

• Serve as the primary point of contact for intaking, triaging, and responding to medical information inquiries received via phone, email, or portal.
• · Process and monitor adverse events and product quality complaints in accordance with all SOPs.
• · Manage the adverse event reconciliation process with Pharmacovigilance and handle all tracking for the Sunshine Act.
• · Ensure all interactions and activities adhere strictly to corporate, governmental, and industry compliance guidelines.
• · Assist with departmental projects, such as medical information database implementation, as needed.
• Bachelor’s Degree in a scientific field or equivalent working experience.
• A minimum of 5 years of experience in a Medical Information department within the pharmaceutical industry or a medical information contact center.
• · Proven ability to work cross-functionally and collaborate effectively with internal and external partners.

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