Diligex is seeking a MSP Engineer to join our growing team on a full-time basis. This is a mid-level position suitable for someone with 4-6 years of experience in IT. We’re looking for people who are passionate about technology and love making customers happy.
The Engineer will work primarily from our Midtown NYC Office and/or at client locations, but may also work from home. Candidates are required to live within 50 miles of Manhattan.
Responsibilities Include:
• Provide remote and onsite support for our customer base including support of desktops, applications, mobile devices and user accounts. This includes break/fix, root cause analysis, and implementation of preventative measures.
• Perform Level 2/3 technical support on our Help Desk team.
• Monitoring and management of various client systems, company services and business support systems.
• Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams
• Perform remote and onsite project work such as: client onboarding, office build outs, cloud migrations and build outs.
• Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup).
• Ensure the integrity and timeliness of in-house and client system backups.
The ideal candidate will possess:
• Bachelors degree
• Technical certification from at least 1 major hardware/software vendors. MCP is preferred.
• 2+ years of experience providing outstanding customer service via phone, email, and in person in a technical support role.
• Experience working in a hands-on IT Support environment.
• Excellent troubleshooting methodology.
• Excellent verbal and written skills.
• Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment.
• Ability to work both independently and in a team.
• Ability to think fast, make sound decisions and multitask.
• Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations.
• A flexible schedule that permits working Monday-Friday 8:30AM-5:30PM.
Proven Technical Proficiencies:
• Client Operating Systems: Windows, macOS
• Server Operating Systems: Microsoft Server 2016+
• Virtualization: Microsoft Hyper-V, Azure IaaS
• Cisco Meraki firewall, access points and switches
• Microsoft 365 administration: Azure/Entra AD, Endpoint Management (InTune)
• Mobile Devices: iOS, Android
• Network protocols (routing, NAT, DNS, DHCP)
Bonus points if you:
• Have worked for a Managed Services Provider (MSP)
• Have experience with PSA and RMM tools such as Kaseya, ConnectWise, Continuum, Labtech or N-Able
• Have your own transportation
What we offer you:
• Salary of $75,000+ based on experience, with additional benefits potential
• Health benefits
• Company sponsored 401k plan
• 15 flexible vacation days
• Technical training and equipment allowances
...years experience. If you are a recent Finance or Accounting graduate and interested in this role, you are encouraged to apply. MUST LIVE IN PA, NJ, DE or MD. It will at 6-8 days on site per year. $$60-$70K Strategic Finance Associate Direct Hire Location...
...Have you heard? Our business is growing! We need certified teachers for both Infant and Toddler classe s. We are a local non... ...to utilize our proven PLAN curriculum while exploring their creativity in the classroom. We invite you to join our growing community...
Greetings for the day! Looking for a F ootwear Designer in Beaverton, OR . Please see the attached job description below if anyone feel interested feel free to apply. Job Title: Footwear Designer Location: Beaverton, OR Duration : 5+ Months WHO YOU...
*This role has the potential to be remote for candidates located outside of Philadelphia in the Midatlantic and New England regions* Job Summary: The Imports Buyer will oversee the procurement of international goods, ensuring the supply chain operates smoothly and ...
...system administration, troubleshooting, and customer application support. Responsible for delivering services as per customer SLAs... ...for administration. Knowledge of System Administration (OS, Network, DBMS). Familiarity with software development processes and...