Job Description

📌 Job Description:

We are seeking a dedicated NOC Technician to join our team and provide 24x7x365 monitoring and technical support for network operations. The ideal candidate will handle real-time network monitoring, issue triage, and escalation management across critical systems and infrastructures. This individual will serve as a frontline responder, utilizing troubleshooting tools, documentation, and escalation protocols to maintain system uptime and performance.

💼 Key Responsibilities:

• Monitor all critical network systems and respond to alerts in a 24/7 operations center environment.
• Answer incoming customer support calls and log incidents in ticketing systems.
• Perform initial diagnosis, triage, and resolution using runbooks and standard operating procedures.
• Escalate unresolved issues to Tier 2/Tier 3 teams and ensure timely resolution.
• Maintain ticket ownership from creation to closure, ensuring updates and notifications are properly communicated.
• Coordinate with internal engineering teams and external customers for issue resolution and status updates.
• Ensure accurate shift handovers by documenting open issues and ongoing incident management.
• Maintain awareness of SLA expectations and incident prioritization guidelines.

🎓 Education & Certifications:

• High School Diploma or equivalent (required).
• Certifications such as CompTIA Network+ , Cisco CCNA , or Juniper JNCIA are a plus.

🧠 Skills & Experience:

• 1–2 years of experience in a telecommunications or network support environment.
• Knowledge of networking concepts including:
• Layer 2/3 switching & routing , IP subnetting , BGP , IPv6 .
• SONET , DWDM , and dark fiber technologies.
• Familiarity with equipment from vendors like:
• Cisco , Juniper , Ciena , Infinera , MRV .
• Proficiency in using NMS/EMS tools for network monitoring (e.g., SolarWinds, Nagios, Zabbix).
• Experience with ticketing systems (e.g., ServiceNow, Remedy).
• Excellent communication, troubleshooting, and multitasking skills.

Job Tags

Similar Jobs