Job Description

🌟 Operations Coordinator

📍 Location: Willoughby, OH

💼 Job Type: Full-Time

💵 Pay Range: $19.00 – $25.00 per hour

About BestLaminate

BestLaminate is a family-owned e-commerce flooring retailer serving customers nationwide since 2003. Based in Willoughby, OH, we are passionate about helping customers create beautiful spaces through quality flooring and exceptional service. Our culture is built on teamwork, reliability, and a friendly, supportive environment where every team member makes a difference.

About the Role

We are looking for an Operations Coordinator to support our operations and customer service teams while managing showroom and sample activities.

This position is ideal for someone who is organized, customer-focused, and eager to learn. You will work across departments to improve workflows, assist with daily operations, and support our showroom and sample experience. If you are flexible, open-minded, and enjoy wearing many hats, this role offers a great mix of office coordination, customer support, and hands-on work.

Key Responsibilities

Operations and Administrative Support

• Assist leadership and department heads with operational projects
• Support logistics, sales, and marketing teams to ensure smooth coordination
• Manage documentation, reporting, and scheduling tasks
• Help identify process improvements and streamline workflows
• Maintain organization across digital and physical workspaces

Showroom and Sample Support

• Pick, pack, and ship flooring samples accurately and efficiently
• Maintain and organize the sample room and inventory
• Update showroom displays and product collections
• Greet and assist walk-in customers with samples and product information

Customer Service Operations

• Provide backup support to the customer service team during busy times
• Help process customer orders, returns, and sample requests
• Communicate with customers via email or in person in a friendly, professional manner
• Collaborate with other departments to resolve customer inquiries

What You’ll Bring

• 2+ years of experience in operations, administrative, or customer service roles
• Strong organizational and multitasking skills
• Excellent communication and teamwork abilities
• Experience with Microsoft Office and digital tools (ERP or CRM systems a plus)
• A proactive, flexible, and positive attitude
• Willingness to learn and support multiple departments
• Bachelor’s degree preferred, but not required

Benefits and Perks

✅ Competitive pay: $19.00 – $25.00 per hour

✅ Health, dental, vision, and life insurance

✅ Paid time off and holidays

✅ Employee discounts on flooring products

✅ Supportive, family-like environment with opportunities for growth

Why Join BestLaminate

Since 2003, BestLaminate has grown into one of the nation’s leading online flooring retailers by focusing on innovation, efficiency, and exceptional service. As part of our operations team, you will have the chance to make an impact every day by helping both customers and teammates succeed.

If you are organized, adaptable, and ready to grow with a company that values collaboration and initiative, we would love to meet you.

👉 Apply today and help us bring beautiful flooring to homes across the nation!

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