Operations Manager Job at Chick-fil-A Restaurants, West Palm Beach, FL

ZFdPY2U4cmZjR1pHYWtvOGNNVVBkUEhlRWc9PQ==
  • Chick-fil-A Restaurants
  • West Palm Beach, FL

Job Description

CLIENT SUMMARY:

Chick-fil-A West Palm Beach is owned and operated by Rob Morris. Rob’s career with Chick-fil-A began when he was 17 and he has now been an Owner/Operator for over two decades. He is widely recognized for leveraging his restaurants as platforms for exceptional leadership development, particularly focused on recent college graduates.

Chick-fil-A West Palm Beach exists to have courageous influence — with guests, team members, the local community, and the broader Chick-fil-A organization. Rooted in their core values of Guests First, Optimism, Hustle, Continuous Improvement, and Professionalism, their team is committed to delivering high-quality food with exceptional hospitality.

POSITION OBJECTIVE:

Chick-fil-A West Palm Beach is seeking a highly motivated Operations Manager to join their leadership team. This is a vital role for the organization, focused on driving operational excellence, developing future leaders, and ensuring an elevated guest experience. The Operations Manager is responsible for maintaining Chick-fil-A’s high operational standards while managing labor, monitoring key performance indicators, and coaching leaders across the organization. Every day presents an opportunity to elevate the guest experience and shape team culture through hands-on leadership.

KEY RESPONSIBILITIES:

  • Drive CEM scores using the Winning Hearts Every Day strategy
  • Lead monthly inventory counts and reporting processes
  • Plan and prepare agendas for Director and Shift Leader meetings
  • Maintain and update performance scoreboards
  • Identify bottlenecks and lead problem-solving initiatives
  • Develop a strong talent pipeline through coaching and succession planning
  • Hold the team accountable through regular coaching and feedback
  • Ensure clear, consistent communication across leadership and team members
  • Stay organized with calendar, communication, and email management
  • Review key reports (e.g., Smart Shop, Food Safety) and implement action plans
  • Utilize Chick-fil-A tools and systems to meet operational standards
  • Understand and reference reports like Fee Calculation, Food Cost, Talent Investment, and Analytics Hub
  • Spend 35+ hours weekly in operations, with 10 hours for meetings/admin
  • Model professionalism in appearance and behavior
  • Oversee schedule management, handling call-outs and labor compliance per Florida law

SKILLS AND EXPERIENCE NEEDED:

  • Bachelor’s degree preferred, but not required if equivalent experience is present
  • 3+ years of managerial experience, ideally in a fast-paced, team-oriented environment
  • Proven ability to lead teams, make data-informed decisions, and manage complex workflows
  • Strong alignment with our Core Values: Guests First, Optimism, Hustle, Continuous Improvement, Professionalism
  • Grit, self-motivation, and adaptability
  • Strategic thinker with high emotional intelligence and leadership presence

Job Tags

Local area, Shift work,

Similar Jobs

Summit Building Services

Managing Partner - Franchise Owner Job at Summit Building Services

 ...franchising operations, overseeing training programs, driving sales, recruiting staff, and delivering exceptional customer service on a daily basis. Qualifications Experience in Franchising and Sales Proven ability in Training and Recruiting Strong Customer... 

MSR Technology Group

CAE Engineer Job at MSR Technology Group

 ...Technology Group DBA Infomatics has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for CAE Engineer, and this is an Onsite role in Ann Arbor, MI. Please find the job details below. Title: CAE Engineer Location: Ann Arbor, MI... 

Cambridge Terahertz

Radar DSP Engineer Job at Cambridge Terahertz

 ...paced startup environment with the opportunity to make a real difference, join us in creating the future. Job Description: Radar DSP Engineer Cambridge Terahertz is seeking a talented and innovative Signal Processing Engineer to join our startup as our first... 

Atem Corp

Senior Healthcare Project Manager (PMP Certified) Job at Atem Corp

 ...Role- Senior Healthcare Project Manager (PMP Certified) Locations- Austin, TX (Local to or nearby) Durations- Long Term Exp Level-...  ...relocate or currently local to Austin, TX will be considered (no remote option) State agency experience (Texas or other US... 

SSI Electronics, Inc.

Printing Production Assistant Job at SSI Electronics, Inc.

 ...Manufacturing company in the Rockford/Belmont area is looking for a full-time Printing Production Assistant. Job Summary: We are seeking a well-rounded individual to assist with various press room tasks, including inspecting printed graphics and circuits, assisting...