Job Description

Korn Ferry has partnered with our client on their search for Operations Manager - Home Care.

Location: Dallas, TX

Reports To: CEO

Our Purpose

Our purpose is "enhancing lives by providing superior experiences" . Every decision we make is driven by this commitment, and we expect our leaders to embody and communicate this purpose at every level.

About the Role

We are seeking a dynamic Operations Manager to lead our home care operations. This role is responsible for overseeing scheduling, recruiting, and overall team performance to ensure that all operational and service quality KPIs are met. The ideal candidate is a strategic thinker, a proactive problem solver, and a strong leader who drives results while upholding the key values we require.

Key Responsibilities

Enhancing Lives by Providing Superior Experiences

• Role Modeling & Coaching:
• Exemplify, coach, and train the team daily.
• Ensure every team member understands and executes our purpose to deliver superior experiences.

Consistently Achieves Results with KPIs

• Performance Management:
• Manage key performance indicators (KPIs) so that the last 13-week average of each KPI meets or exceeds the targeted goals.
• Use data-driven insights to continuously improve processes.

Leadership, Management, Accountability (LMA)

• Team Leadership:
• Prioritize and allocate time to lead, manage, and train the team to ensure operational success.
• Hold the team accountable for achieving results through clear performance expectations and regular feedback.

Policies and Procedures

• Process Excellence:
• Serve as a role model by strictly adhering to company policies and procedures.
• Communicate the importance of these processes and explain the rationale behind them.
• Identify, plan, and communicate any process or policy improvements.

Presence

• Visibility & Engagement:
• Be a known and trusted face throughout the organization.
• Engage with the team, clients, and caregivers through regular check-ins, supervisory visits, meetings, and 1:1 sessions.
• Continuously improve care plans and operations by acting as a reliable resource.

Communication

• Clear & Timely:
• Ensure all communications are clear, professional, and timely across all levels of the organization.
• Foster an environment where feedback flows freely and effectively.

Taking Initiative

• Proactive Problem-Solving:
• Identify potential issues and areas for improvement before they escalate.
• Develop and implement processes or plans that anticipate and resolve foreseeable challenges.

Required Skills & Qualifications

Operational Expertise:

• Proven experience in operations management, preferably in home care or a similar service-based industry.
• Demonstrated ability to manage and improve scheduling and recruiting processes.

Leadership & Accountability:

• Strong leadership skills with a track record of developing high-performing teams.
• Ability to hold team members accountable for their performance while fostering a supportive environment.

Analytical & Data-Driven:

• Proficiency in analyzing performance metrics and making data-driven decisions.
• Ability to implement process improvements based on quantitative and qualitative insights.

Communication Excellence:

• Outstanding verbal and written communication skills.
• Ability to convey complex information clearly and concisely.

Problem Solving & Initiative:

• Proactive in identifying issues and implementing innovative solutions.
• Comfortable anticipating challenges and creating processes to mitigate risks.

Required Personal Attributes & Behaviors:

• Compassionate: Demonstrates selflessness and a commitment to helping and serving others.
• Effective Communicator: Shares and receives critical information clearly and professionally, ensuring the right actions are understood.
• Collaborative: Proactively works with others to solve problems and deliver superior experiences.
• Consistent: Adheres to and executes processes with precision.
• Gratitude Mindset: Approaches each day with a "get to" attitude, appreciating every opportunity to make a positive impact.

Why Join Us?

With our client, you will play a critical role in shaping our operations and ensuring that we deliver on our promise of "enhancing lives by providing superior experiences" . If you are a proactive leader who values excellence, accountability, and a collaborative work culture, we would love to hear from you.

Benefits:

• 401(k) matching
• Health, dental, and vision insurance
• Life insurance

SE# 510718576

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