Job Description

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description : 

The Partnership Specialist will join the Upward Health Business Services team, serving as a key navigation point between our clients and the Clinical Operations team. This role is responsible for leading written communication with our clients, particularly as it relates to direct patient referrals. The role will also support client reporting needs and complete audits for those clients focused on care coordination. This role reports to the Senior Director of Business Services.

Skills Required:

• Strong written and verbal communication skills to engage effectively with clients and internal stakeholders

• Excellent organizational and time management abilities to handle multiple priorities and meet deadlines

• Comfort working with tracking tools, reporting systems, and Microsoft Office Suite

• Understanding of healthcare operations and reporting, including experience with client audits or quality documentation

• Ability to thrive in a dynamic, virtual environment with shifting priorities

• Collaborative mindset and proactive approach to problem-solving and process improvement

• Ability to work collaboratively with diverse teams and external partners.

Skills Required: 

• Strong written and verbal communication skills to engage effectively with clients and internal stakeholders
• Ability to independently manage multiple projects and prioritize effectively in a fast-paced environment.

• Excellent organizational and time management abilities to handle multiple priorities and meet deadlines
• Comfort working with tracking tools, reporting systems, and Microsoft Office Suite
• Understanding of healthcare operations and reporting, including experience with client audits or quality documentation
• Ability to thrive in a dynamic, virtual environment with shifting priorities
• Collaborative mindset and proactive approach to problem-solving and process improvement

Key Behaviors:

Accountability: 

• Takes ownership of the credentialing process, ensuring all tasks are completed in a timely and efficient manner.

Collaboration: 

• Works well with cross-functional teams, maintaining open communication and contributing to a positive, supportive work environment.

Attention to Detail: 

• Demonstrates exceptional focus on detail, ensuring that all submissions and approvals are accurate and tracked.

Flexibility: 

• Adapts quickly to changing processes, priorities, and workload, managing multiple responsibilities without compromising quality.

Professionalism: 

• Maintains a professional approach with both internal and external stakeholders, exemplifying Upward Health’s values at all times.

Competencies:

Problem-Solving: 

• Capable of identifying issues and developing solutions independently while managing the complexities of the credentialing process.

Organization: 

• Effectively manages multiple tasks, timelines, and deadlines while keeping records organized and up-to-date.

Communication: 

• Clearly communicates processes, updates, and issues with both team members and external parties.

Customer Focus: 

• Demonstrates a strong commitment to understanding and meeting the needs of both internal teams and external health plan representatives.

Leadership: 

• Though not a supervisory position, exhibits leadership qualities by driving efficiency, offering guidance, and ensuring team alignment on goals.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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