Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
Stakeholder Interaction
Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
Internal | Team Leaders | Performance review |
HR | Hiring and employee engagement and retention | |
Training Team | Capability development | |
Technical Lead | Training, issue escalation/ resolution | |
External | Client | Query Resolution |
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Deliver
No. | Performance Parameter | Measure |
1. | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
2. | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
...keeping the customer happy and retaining the customer year over year, while keeping grain in condition to execute delivery of a quality product to the best markets available. Country Elevator assets, including this one, exist to feed the larger container export program that...
Columbus Oncology is looking for a full-time Administrative Medical Assistant to join our team! Why work for us? Our culture is unique. We work every day to promote a culture that is positive, supportive and patient-centered. We offer our employees a competitive...
...Your contributions will have a direct impact on our success and yours. Some of your duties will include: Validating and reviewing products and materials to ensure they meet Supplier, company, and industry standards. Work directly with Suppliers and internal...
Telemarketer Location Phoenix, AZ (Camelback East area) : Job Overview:We are seeking a motivated and results-driven Telemarketer to join our sales team. As a Telemarketer, you will be responsible for making outbound calls to potential customers, promoting our products...
...POSITION SUMMARY: The Licensed Insurance Associate is an entry level sales position. This position serves as the first point of... ...Personal Property and Casualty Insurance license is a plus. 3. Life Insurance licensing is required within the first 6 months of hire...