Job Description

Project Manager (Onboarding Specialist) at XILO

XILO, a fast-growing Vertical AI company recently backed by a Series A financing round, is searching for organized and driven Project Managers to join our team.

About XILO

Founded in 2019 by two best friends, Jon and Eli, XILO set out to revolutionize the insurance industry by solving its biggest challenges. Eli, a brokerage owner, brought invaluable industry expertise, while Jon, an experienced software engineer, saw an opportunity to innovate using technology. Initially launched as a vertical SaaS solution addressing core quoting challenges, XILO has since evolved into a trailblazing Vertical AI company leveraging the latest AI technology to transform the industry. By layering cutting-edge AI solutions onto its SaaS platform, XILO is driving innovation far beyond its original vision. Having recently closed our Series A funding round, XILO is growing rapidly and seeking talented individuals who want to do career-defining work in a mission-driven startup that’s at the forefront of AI innovation.

About the Role

As a Project Manager at XILO, you’ll ensure 90%+ of our customers succeed by managing go-live timelines and delivering a high-quality product within 60 days. You’ll own the operational process, juggling multiple priorities while driving timelines and milestones to completion. This role is crucial in maintaining customer satisfaction and delivering value at scale.

Key Responsibilities:

• Successfully go-live with 5 new accounts per month.
• Keep go-live timelines under 60 days on average.
• Manage timelines across 6 milestones per account.
• Oversee 2 service reps and their cases to decrease timelines on product delivery milestones.
• Communicate timeline updates proactively and resolve blockers for your customers.
• Respond to customer inquiries within 12 hours and provide weekly timeline updates.

What We’re Looking For:

• Proven project management experience, including running operational processes like a supply chain.
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
• Commitment to sticking to timelines and delivering high-quality results.
• A proactive problem-solver who can unblock project blockers with minimal management intervention.
• Relentless work ethic: doesn't stop until the job is done and done right.
• Builds genuine relationships with customers and team members.
• Highly technical and able to navigate new products with ease.
• Positive, motivating, and supportive team player.
• Accountable for mistakes and focused on continuous improvement.
• Balances individual contributions with team leadership (player-coach mentality).
• Excitement for technology and AI innovation.

Why Join XILO?

Join a high-performing team dedicated to operational excellence and customer success. At XILO, you’ll have the opportunity to make a direct impact, grow your technical and leadership skills, and thrive in a supportive, fast-paced environment at the forefront of AI and insurance technology.

At XILO, we don’t stop until the job is done. If you’re ready to roll up your sleeves, embrace challenges, and make a meaningful impact, we’d love to hear from you.

Apply only if you’re ready to invest in your success and build a lasting career.

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