Job Description

Shipping & Warehouse Coordinator at Slow Pour Supply

We are looking for a Shipping & Warehouse Coordinator to join our team. Warehouse experience is a must. Candidates must have warehouse knowledge and experience and must pass background check.

The Shipping & Warehouse Coordinator is a critical member of our operations team, responsible for ensuring accuracy, efficiency, and safety across all shipping, receiving, and warehouse activities. In this role, you will lead and train the shipping team, oversee inventory control and reporting, manage warehouse operations, and ensure timely, accurate fulfillment of customer orders. Working closely with the Customer Experience and Supply Chain teams, you will use WMS and other current systems to maintain records, track performance, and support exceptional service for both retail and wholesale clients. This position requires prior warehouse experience, attention to detail, and a commitment to safety and operational excellence.

Core Competencies

• Proven warehouse and fulfillment experience.
• Strong time management skills - punctuality is a must.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong problem-solving ability: able to investigate issues, identify root causes, and implement corrective actions.
• Detail-oriented and mission-driven.
• Ability to follow clear and organized workflows and established protocols.
• Capable of balancing multiple tasks while maintaining organization.
• Team-oriented, contributing to a safe and healthy working environment.

Technology Requirements

• Proficiency with computers, iOS devices, ShipStation, Shopify, Monday, SAP, and various Warehouse Management Systems (WMS).
• Openness to learning and adopting new technologies.

Physical Requirements

• Ability to stand for extended periods of time.
• Ability to safely lift items weighing up to 40 lbs.

Education & Certification Requirements

• Associate Degree or higher.
• Forklift Certification.
• OSHA 10 Certification.
• 3 References with email contacts from supervisors of previous positions

Position Description:

Inventory Control and Warehouse Management

• Oversee inventory control processes, including cycle counts, discrepancy reporting, and stock accuracy.
• Direct the movement of inventory within the warehouse and ensure proper documentation of goods.
• Monitor shipping supply levels and enter requisitions in SAP to ensure timely replenishment.
• Safely operate pallet jacks and other warehouse equipment.
• Maintain carrier pickups and delivery schedules, promptly alerting the Supply Chain Specialist of potential delays.
• Ensure warehouse safety by enforcing protocols, maintaining a clean and organized space, and training staff on safe equipment use.
• Generate and review SAP-based reports to track warehouse performance, inventory accuracy, and supply usage.

Fulfillment Processes:

• Lead the shipping team to package, seal, and label products carefully to prevent breakage and ensure safe delivery.
• Verify shipments against manifests, invoices, or orders, while maintaining drop-ship partner quality standards.
• Prepare and process shipping documents (work orders, bills of lading, shipping orders) and file carrier claims when necessary.
• Select cost-effective shipping methods based on procedures, routes, and rates, updating automated rules to ensure efficiency.
• Maintain accurate shipment and inventory records in the SAP system and database.
• Use SAP to create and adjust orders, update product information, and process returns, exchanges, and refunds.
• Manage adjustments to open orders (cancellations, product changes, holds) and document updates in SAP.
• Respond promptly to emails, chats, and inquiries, maintaining accurate client notes in the system.
• Acknowledge and invoice drop-ship orders

Career Advancement:

Candidates who demonstrate strong job performance and relevant skills may be offered promotion and job advancement opportunities.

What We Offer:

We understand that our people are the most important factor to our success. As a result, we value and invest in our people through:

Benefits Include:

• Health Insurance
• 401K
• Employee benefits and staff discounts
• Education support and paid job-related certifications
• For full time positions: PTO accrual begins immediately - earn up to 14 PTO days per year

Slow Pour Supply is a safe space and an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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