Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

About The Department

The Retail and HR Strategy group is a community of 50+ analysts with a variety of strategic, analytical, and technical skillsets. We work together to continually improve CarMax’s customer and associate experience that allows us to sell over 750,000 vehicles annually to retail customers. The retail automotive ecosystem has been shifting towards eCommerce, consolidation & digitization since COVID, so our efforts take place in partnership with the Product, Technology, and Operational organizations, and affect CarMax.com, our customer experience centers, our digital communications, our sales consultant workforce, and our business offices.

About The Role

As a Senior Manager, Strategy and Analytics, you will lead a team of strategy analysts to help set the vision and direction of the Sales organization. This is a critical and highly influential role within the retail operations organization that affords an analytic and strategic thinker the opportunity to shape and implement CarMax’s omni-channel digital transformation to disrupt the industry and change how consumers buy a car. That successful transformation would result in both a seamless handoff from our digital experience, as well as driving a great in-store car shopping experience regardless of how much work the customer has done online.

Examples of potential bodies of work include:

• Sales Management Systems: What’s the role of the associate and the manager, and how should they spend their time? What are the correct performance metrics, how do we build the right data structure to calculate those metrics, and what reports should we provide to show performance? What accountability and incentive structures should we have in place to drive that performance?
• Store Transformation: In partnership with the product organization, what are the right digital tools that our stores need to transform the customer and associate experience? How can we test the implementation of those tools to understand the benefit to CarMax?
• Customer Service Levels: What are the right inputs that drive staffing need? How do those resulting staffing levels affect customer wait time? What should the staffing ramp up look like going into seasonally high-volume periods of the year, like tax time?

What You Will Do – Essential Responsibilities

• Promote team engagement and associate development across the Sales Strategy team
• Collaborate with our operations and product/technology partners on the creation of the department's roadmap by bringing a data-backed perspective to the table
• Provide analytical evaluation and strategic thoughtfulness to understand impacts of various change efforts to steer the organization to the best path forward
• Drive execution through the identification of KPIs, target setting, and the creation of management systems to drive accountability
• Present insights and recommendations to senior executives to achieve consensus for change

Qualifications and Requirements

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• Four-year undergraduate degree with strong academic performance (MBA or Masters in an analytical field is a plus)
• 6+ years’ experience in an analytical or strategic role
• Analytic mindset, with experience conducting large scale data analysis to support conclusions (preferably with SQL experience)
• Experience managing high performing analytic associates
• Ability to communicate complex topics to influence executive thinking and improve field execution

Work Location and Arrangement: This role will be based out of the Richmond, VA Office and has a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

CarMax Core Values

The Strategy department tackles complex problems while striving to be a great representation of CarMax’s 4 core values:

Do the Right Thing : We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First : We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience

Win Together : Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives

Go for Greatness : We continually improve our abilities and the products that we support, to reinforce CarMax’s position as an industry leader

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Tags

Similar Jobs